Swedish Speaking Customer Success Specialist

Patrique Mercier Recruitment FR is excited to present an opportunity for a Swedish Speaking Customer Success Specialist. If you have a knack for customer engagement and are eager to help Swedishspeaking clients achieve their goals, this role is tailored for you!

Responsibilities

• Act as the primary liaison for Swedishspeaking customers, delivering exceptional support through phone, email, and chat channels.
• Respond swiftly and accurately to customer inquiries regarding products and services.
• Build and nurture strong relationships with clients, understanding their needs and ensuring they receive optimal value.
• Address customer complaints and issues proactively, striving for swift resolutions.
• Document all customer interactions and feedback in the CRM system to inform ongoing improvements.
• Collaborate with teams across the company to identify opportunities for upselling and expanding customer solutions.
• Stay updated on product developments and industry trends to provide insightful support.

• Requirements

  • Fluency in Swedish and English, with excellent writing and speaking skills.
  • Previous experience in customer service or customer success roles is a plus.
  • Strong communication and interpersonal skills focused on creating positive customer experiences.
  • Ability to diagnose issues and resolve them effectively.
  • Exceptional organizational skills and attention to detail.
  • Proficient in CRM software and standard office applications.
  • A friendly demeanor and a genuine commitment to customer success.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...