Offer summary

Qualifications:

Proficiency in English and Polish at least C1 level., Excellent communication skills, both verbal and written., Experience or interest in online marketing and technical troubleshooting., Ability to handle multiple interactions simultaneously and learn quickly..

Key responsibilities:

Respond to customer inquiries via chat and email.

Troubleshoot and resolve customer issues.

Conduct onboarding calls and educate customers about products.

Coordinate solutions with IT and management teams.

Job description

Are you ready to start a journey filled with dynamic and meaningful work as a Customer Success Advisor? If youre enthusiastic about providing outstanding customer support, we offer an incredible opportunity for you. As a Customer Success Advisor, your main tasks will involve addressing customer inquiries and issues via chat and email supporting our valued clients in achieving their business goals.

Youd be working according to schedule, from Monday till Sunday (5 days a week) in 8hour shifts that start from 3 PM and finish at 7 AM.

About us: GetResponse is a SaaS company recognized for its industryleading email marketing and marketing automation software. We’re global, remotefriendly, and multicultural, yet we share the same values.

Main tasks:

responding to enquiries and educating our Customers on our products by chat and email

troubleshooting problems for Customers

handling onboarding calls with customers

coordinating solutions with IT and management

helping customers build successful businesses

You may be the perfect fit if you:

have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset

have online marketing acumen and preferably some technical background

are open to new experiences and ready to acquire new information at a fast pace

have the ability to easily handle a number of interactions at the same time

have superior verbal and written communication skills and are ready to master your speedtyping skill

are an outgoing “people person” with an upbeat attitude

are ready for speaking with a customer over the phonevia Teams call

Salary range:
5,600 6,600 PLN grossmonth on contract of employment + up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend work
Extra perks include*:

home office set up – a onetime bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space

private medical care for employees and their family members

employee referral program – up to 10 000 PLN for recommending a friend

corporate life insurance

employee pension program (PPE)

wellbeing and mental health culture – mental health helpline, sport card etc.

modern equipment – most of our teams work on MacBooks

English classes

internal initiatives like webinars, knowledgesharing sessions, and more!

*Some benefits may be available for the talents hired under the contract of employment, only.
Apply and enjoy our fully remote online recruitment process!
1. Review stage: We’ll check your resuméCV to screen for various criteria and match your talents with opportunities.
2. Oneway video interview: We’ll send you a link to the video interview to verify your level of English and technical acumen.
3. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.
4. Task: Show off your skills! Well ask you to complete a brief task. Well suit it to fit your skills and your calendar.
5. Final interview: Its your chance to shine and show that youre the perfect fit for the role. Meet your future manager and see what’s in store for you.
6. Offer: If you have what it takes, accept our offer and – welcome aboard! Join our team and be in great company!
Michasia is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!