Offer summary

Qualifications:

Experience managing clients in a B2B environment., Proven track record of renewing contracts and identifying upsell opportunities., Strong relationship-building skills with customers., Educational background in a relevant field is preferred..

Key responsibilities:

Manage a portfolio of renewable energy clients throughout their customer journey.

Drive engagement, adoption, and retention of PVcase products.

Collaborate with internal teams to ensure seamless customer experience.

Engage with decision-makers to understand and support their strategic goals.

Job description

As a Customer Success Manager at PVcase, you will be responsible for nurturing clients from onboarding through renewal. This role reports to the Head of Client Success (US) and is open to candidates based in the United States.

We are seeking a candidate with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships.

Our Customer Success team oversees all postsales activities with our customers—renewable energy developers—including client handoff from sales, quarterly business reviews, expansion and crosssell opportunities, and renewal of annual contracts.

Own a book of customers (based primarily in the United States but also in LATAM and APAC), driving engagement throughout all stages of the customer journey including sales handoff, onboarding, adoption, and renewal.
Drive healthy adoption, net retention, and churn targets.
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
Engage with executive sponsors and decisionmakers within customer organizations as needed.
Own the value proposition for the PVcase multiproduct suite, understanding how it can be applied to address specific customer needs across the globe.
Collaborate with crossfunctional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
Act as a customer liaison within the organization, advocating to senior leadership as needed.
Contribute to process development and organizational growth projects.