Offer summary

Qualifications:

Experience with Salesforce, especially Service and Experience Clouds., Basic understanding of software engineering tools like Apex, JavaScript, Aura, or Lightning Web Components., Willingness to learn and pursue Salesforce certification., Strong communication skills for remote collaboration..

Key responsibilities:

Support and enhance Salesforce Service and Experience Clouds.

Collaborate with platform teams to design and deliver customer engagement initiatives.

Develop applications to improve customer experiences.

Communicate effectively with stakeholders across remote teams.

Job description

Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the role

As a Salesforce Engineer at Xero, you will work on New Zealand’s largest and most comprehensive Salesforce implementation working with a team of experienced and certified Salesforce practitioners.

You will help Xero in enhancing and supporting the use of Sales, Service and Experience Clouds, focusing on sustainably excellent engineering. You will work closely with our wider Customer Platforms and Customer Technology teams to design and deliver initiatives that will change how Xero engages with its customers.

About the team

We are the Customer Love Domain within Enterprise Technology, dedicated to crafting exceptional experiences for Xero’s customers.

Our focus spans the entire Xero Partner and SMB Customer lifecycle—from acquisition and onboarding to learning, certification, support, and community engagement. We take pride in delivering worldclass digital product experiences that delight both our customers and our Xeros.

Our team designs and builds scalable solutions on platforms like Salesforce Service & Experience Clouds, Coveo, Intellum LMS, UserVoice, and more. We’re committed to elevating our engineering standards, paying meticulous attention to the care, security, and optimisation of our platforms. By applying best practices, we ensure our systems are secure, reliable, and continuously improved, allowing us to deliver value swiftly.

Rooted in Agile principles, our product development is driven by continuous discovery and delivery, with customercentricity at its core. As our name suggests, everything we do is anchored in a deep commitment to our customers.

We embrace a “work hard, play hard” mindset, fostering a vibrant team culture where we celebrate successes, learn from challenges, and have fun along the way.

Join us and become part of a team that’s passionate about making a real difference!

What youll do
You will help Xero in enhancing and supporting the use of Service and Experience Clouds, focusing on sustainably excellent engineering.
You will work closely with our wider Platform Customer teams across the Salesforce platform to design and deliver initiatives that will change how Xero engages with its customers.
You’ll undertake software application development on applications in our suite of Products (including new ones), contributing to new or improved experiences for our customers, internal and external.

What youll bring
Previous exposure to Salesforce in a professional environment, ideally with Salesforce Service and Experience Cloud solutions.
You’ll be open minded and keen to learn, whilst a Salesforce certification would be beneficial we’re also happy to support you on your journey to become certified!
Any exposure to software engineering would also be great; if you’ve used tools such as Apex, JavaScript, Aura, or Lightning Web Components we would love to hear from you.
Great communication, as our team is spread across the globe you will need to clearly communicate with stakeholders in a timely manner on our productivity tools and via virtual meetings.
Passion and a thirst for learning, along with a strong drive to accomplish your tasks.
Why Xero? Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.