About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, youll find a community that values your contributions and supports your growth every step of the way.
Learn more at https:www.avaya.com
Job Description
Avaya is seeking a highly skilled Customer Support Engineer to provide expertlevel, postsales technical support for enterprise customers using Avaya’s communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and realtime troubleshooting across core platforms including Avaya Communication Manager, SessionSystem Manager, and Contact Center applications.
You’ll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in missioncritical environments.
Requirements
What You’ll Do
- Provide remote technical support for Avaya software, hardware, and integrated systems
-
- Support customer installations, configurations, migrations, and upgrades
-
- Troubleshoot and resolve advanced issues with Avaya CM, Session Manager, and System Manager
-
- Work with thirdparty systems and support teams to ensure fullstack resolution
-
- Create and maintain highquality documentation for incident management and technical resolutions
-
- Collaborate across engineering, product, and customer success teams
-
- Occasionally provide onsite support as required
-
- Mentor junior engineers and contribute to internal knowledge sharing
-
What You’ll Bring
- 5–8 years of experience in technical support or engineering
-
- Deep expertise with Avaya Communication Manager, SIP, and Contact Center solutions
-
- Strong knowledge of system integrations and VoIP architectures
-
- Excellent communication, problemsolving, and customerfacing skills
-
- Ability to manage highpressure, timesensitive issues with professionalism and poise
-
MustHave Requirements
- U.S. Citizenship
-
- Active TopSecret SCI clearance with FullScope Polygraph (required at time of application)
-
- Bachelors degree in a technical field or equivalent experience
-
- Experience supporting Avaya systems in secure, enterprise environments
-
The pay range for this opportunity is from $150,000 to $171,000 + performancerelated bonus + benefits.
This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Why Avaya?
At Avaya, you’ll join a team that’s shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry’s best minds.
Apply now and help power missioncritical communications that matter.
#LICS1
Experience 5 8 Years of ExperienceEducation
Bachelor degree or equivalent experience in Computer Science or Electrical EngineeringFooter
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job briefdescription is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, youll find a community that values your contributions and supports your growth every step of the way.
Learn more at https:www.avaya.com
Job Description
Avaya is seeking a highly skilled Customer Support Engineer to provide expertlevel, postsales technical support for enterprise customers using Avaya’s communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and realtime troubleshooting across core platforms including Avaya Communication Manager, SessionSystem Manager, and Contact Center applications.
You’ll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in missioncritical environments.
Requirements
What You’ll Do
- Provide remote technical support for Avaya software, hardware, and integrated systems
-
- Support customer installations, configurations, migrations, and upgrades
-
- Troubleshoot and resolve advanced issues with Avaya CM, Session Manager, and System Manager
-
- Work with thirdparty systems and support teams to ensure fullstack resolution
-
- Create and maintain highquality documentation for incident management and technical resolutions
-
- Collaborate across engineering, product, and customer success teams
-
- Occasionally provide onsite support as required
-
- Mentor junior engineers and contribute to internal knowledge sharing
-
What You’ll Bring
- 5–8 years of experience in technical support or engineering
-
- Deep expertise with Avaya Communication Manager, SIP, and Contact Center solutions
-
- Strong knowledge of system integrations and VoIP architectures
-
- Excellent communication, problemsolving, and customerfacing skills
-
- Ability to manage highpressure, timesensitive issues with professionalism and poise
-
MustHave Requirements
- U.S. Citizenship
-
- Active TopSecret SCI clearance with FullScope Polygraph (required at time of application)
-
- Bachelors degree in a technical field or equivalent experience
-
- Experience supporting Avaya systems in secure, enterprise environments
-
The pay range for this opportunity is from $150,000 to $171,000 + performancerelated bonus + benefits.
This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Why Avaya?
At Avaya, you’ll join a team that’s shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry’s best minds.
Apply now and help power missioncritical communications that matter.
#LICS1
Experience 5 8 Years of ExperienceEducation
Bachelor degree or equivalent experience in Computer Science or Electrical EngineeringFooter
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job briefdescription is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
Avaya is seeking a highly skilled Customer Support Engineer to provide expertlevel, postsales technical support for enterprise customers using Avaya’s communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and realtime troubleshooting across core platforms including Avaya Communication Manager, SessionSystem Manager, and Contact Center applications.
You’ll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in missioncritical environments.
Requirements
What You’ll Do
- Provide remote technical support for Avaya software, hardware, and integrated systems
-
- Support customer installations, configurations, migrations, and upgrades
-
- Troubleshoot and resolve advanced issues with Avaya CM, Session Manager, and System Manager
-
- Work with thirdparty systems and support teams to ensure fullstack resolution
-
- Create and maintain highquality documentation for incident management and technical resolutions
-
- Collaborate across engineering, product, and customer success teams
-
- Occasionally provide onsite support as required
-
- Mentor junior engineers and contribute to internal knowledge sharing
-
What You’ll Bring
- 5–8 years of experience in technical support or engineering
-
- Deep expertise with Avaya Communication Manager, SIP, and Contact Center solutions
-
- Strong knowledge of system integrations and VoIP architectures
-
- Excellent communication, problemsolving, and customerfacing skills
-
- Ability to manage highpressure, timesensitive issues with professionalism and poise
-
MustHave Requirements
- U.S. Citizenship
-
- Active TopSecret SCI clearance with FullScope Polygraph (required at time of application)
-
- Bachelors degree in a technical field or equivalent experience
-
- Experience supporting Avaya systems in secure, enterprise environments
-
The pay range for this opportunity is from $150,000 to $171,000 + performancerelated bonus + benefits.
This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Why Avaya?
At Avaya, you’ll join a team that’s shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry’s best minds.
Apply now and help power missioncritical communications that matter.
#LICS1
Experience 5 8 Years of ExperienceEducation
Bachelor degree or equivalent experience in Computer Science or Electrical EngineeringFooter
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job briefdescription is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
What You’ll Do
- Provide remote technical support for Avaya software, hardware, and integrated systems
- Support customer installations, configurations, migrations, and upgrades
- Troubleshoot and resolve advanced issues with Avaya CM, Session Manager, and System Manager
- Work with thirdparty systems and support teams to ensure fullstack resolution
- Create and maintain highquality documentation for incident management and technical resolutions
- Collaborate across engineering, product, and customer success teams
- Occasionally provide onsite support as required
- Mentor junior engineers and contribute to internal knowledge sharing
-
- 5–8 years of experience in technical support or engineering
- Deep expertise with Avaya Communication Manager, SIP, and Contact Center solutions
- Strong knowledge of system integrations and VoIP architectures
- Excellent communication, problemsolving, and customerfacing skills
- Ability to manage highpressure, timesensitive issues with professionalism and poise
-
- U.S. Citizenship
- Active TopSecret SCI clearance with FullScope Polygraph (required at time of application)
- Bachelors degree in a technical field or equivalent experience
- Experience supporting Avaya systems in secure, enterprise environments
-
The pay range for this opportunity is from $150,000 to $171,000 + performancerelated bonus + benefits.
This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Why Avaya?
At Avaya, you’ll join a team that’s shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry’s best minds.
Apply now and help power missioncritical communications that matter.
#LICS1
Experience
5 8 Years of ExperienceEducation
Bachelor degree or equivalent experience in Computer Science or Electrical EngineeringFooter
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job briefdescription is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
MustHave Requirements
What You’ll Bring
