Inside Sales Representative Customs (US and CAN) [Canadabased]
Offer summary
Qualifications:
2-3 years of experience in customs brokerage, logistics, customer service, or sales., Post-secondary education is preferred., Proficiency in English, both spoken and written., Strong interpersonal, communication, and organizational skills..Key responsibilities:
- Respond to high volumes of inbound inquiries via multiple channels.
- Qualify leads and guide clients through onboarding and documentation.
- Maintain proactive communication to support client retention and satisfaction.
- Identify cross-sell and up-sell opportunities and support client business reviews.
Job description
Company Description
Meet BorderBuddy:
Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 50,000 clients and a 4.8star rating with 2300 Google reviews.
At the forefront of customs innovation, we combine technology and expertise to support individuals, businesses of all sizes, and the full spectrum of eCommerce sellers and shippers. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cuttingedge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. Were focused on modernizing and advancing the standard approach to customs clearance. And were growing fast, super fast.
Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in crossborder transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.
We are currently hiring for up to 4 positions on our Inside Sales team.
Our Culture
We are a valuesbased organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing longterm relationships and in supporting our community and our environment.
BorderBuddy’s Promise
We thrive on helping people.
At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers.
We strive to be the best employer in our community and in our industry.
Our People Principles
Our Principles guide us in delivering on our People Promise. They commit us to:
Create a team of engaged and committed A Players
Make a difference to help employees learn and grow
Truly care about your quality of life
Job DescriptionThis Canadianbased Inside Sales Representative role supports both Canadian and U.S. customs clients. The position is responsible for managing high volumes of inbound and outbound customer communications, ensuring service quality and resolving any issues promptly. This role involves coordinating with customers, maintaining uptodate client profiles, and cultivating strong relationships through prompt and regular communication. Responsibilities include assisting with product and service inquiries, developing action plans to prevent future issues, managing customer correspondence, and supporting the team to improve margins and finalize rate requests. Additionally, the representative will upsell services, ensure correct setup of new accounts, and contribute to client business reviews by monitoring and analyzing activity, all while striving to exceed client expectations.
Duties and Responsibilities
Respond to a high volume of inbound inquiries via phone, email, chat, text, and WhatsApp, maintaining service quality and performance standards.
Qualify leads and triage inquiries to appropriate individuals and teams.
Guide prospective clients—primarily importers—through required onboarding and customs documentation.
Review and organize submitted documents to ensure accuracy and compliance, for U.S. and Canadian customs requirements.
Maintain proactive, ongoing communication with clients to support retention, prevent service disruptions, and strengthen relationships.
Prepare contracts, update client profiles, and manage all customer correspondence and transactions.
Escalate timesensitive or problematic cases to senior sales or operations managers as needed.
Work collaboratively with internal teams (e.g., sales, operations, compliance) to ensure seamless service and client satisfaction.
Identify crosssell and upsell opportunities based on client needs and present relevant BorderBuddy services.
Support the development and implementation of Client Business Reviews through data tracking and analysis.
Monitor online chat sales interactions and identify new selling opportunities or client feature requests.
Provide administrative support to the senior sales team to improve overall responsiveness and efficiency.
Report directly to the Director of Growth.
Qualifications
2–3 years of experience in customs brokerage, logistics, customer service, or sales (required)
Postsecondary education is preferred
CCS designation or other industryrelated certification is an asset, but not required
Skills:
Strong interpersonal and communication skills; fluent in English (spoken and written).
Ability to assess client needs and effectively position service solutions.
Excellent organizational and time management skills; able to multitask and prioritize in a fastpaced environment.
Proven team player with a positive, selfmotivated attitude.
Proficient in Google Workspace and CRM platforms.
Detailoriented, resourceful, and eager to learn.
Additional languages (French or Mandarin) are considered assets, though not required.
Additional InformationWhat You Bring:
You’ve worked in sales, customer support, or brokeragelogistics, and you know how to build trust quickly — especially over phone and email.
Why Join Us:
At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off). BorderBuddy is an excellent place to develop your career.
Working Conditions
Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 247365, you may be required to work some additional hours, including weekends and overtime, as needed.
100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within Canada.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Meet BorderBuddy:
Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 50,000 clients and a 4.8star rating with 2300 Google reviews.
At the forefront of customs innovation, we combine technology and expertise to support individuals, businesses of all sizes, and the full spectrum of eCommerce sellers and shippers. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cuttingedge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. Were focused on modernizing and advancing the standard approach to customs clearance. And were growing fast, super fast.
Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in crossborder transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.
We are currently hiring for up to 4 positions on our Inside Sales team.
Our Culture
We are a valuesbased organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing longterm relationships and in supporting our community and our environment.
BorderBuddy’s Promise
We thrive on helping people.
At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers.
We strive to be the best employer in our community and in our industry.
Our People Principles
Our Principles guide us in delivering on our People Promise. They commit us to:
Create a team of engaged and committed A Players
Make a difference to help employees learn and grow
Truly care about your quality of life
Respond to a high volume of inbound inquiries via phone, email, chat, text, and WhatsApp, maintaining service quality and performance standards.
Qualify leads and triage inquiries to appropriate individuals and teams.
Guide prospective clients—primarily importers—through required onboarding and customs documentation.
Review and organize submitted documents to ensure accuracy and compliance, for U.S. and Canadian customs requirements.
Maintain proactive, ongoing communication with clients to support retention, prevent service disruptions, and strengthen relationships.
Prepare contracts, update client profiles, and manage all customer correspondence and transactions.
Escalate timesensitive or problematic cases to senior sales or operations managers as needed.
Work collaboratively with internal teams (e.g., sales, operations, compliance) to ensure seamless service and client satisfaction.
Identify crosssell and upsell opportunities based on client needs and present relevant BorderBuddy services.
Support the development and implementation of Client Business Reviews through data tracking and analysis.
Monitor online chat sales interactions and identify new selling opportunities or client feature requests.
Provide administrative support to the senior sales team to improve overall responsiveness and efficiency.
Report directly to the Director of Growth.
2–3 years of experience in customs brokerage, logistics, customer service, or sales (required)
Postsecondary education is preferred
CCS designation or other industryrelated certification is an asset, but not required
Strong interpersonal and communication skills; fluent in English (spoken and written).
Ability to assess client needs and effectively position service solutions.
Excellent organizational and time management skills; able to multitask and prioritize in a fastpaced environment.
Proven team player with a positive, selfmotivated attitude.
Proficient in Google Workspace and CRM platforms.
Detailoriented, resourceful, and eager to learn.
Additional languages (French or Mandarin) are considered assets, though not required.
Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 247365, you may be required to work some additional hours, including weekends and overtime, as needed.
100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within Canada.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Additional Information
What You Bring:
You’ve worked in sales, customer support, or brokeragelogistics, and you know how to build trust quickly — especially over phone and email.Why Join Us:
At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off). BorderBuddy is an excellent place to develop your career.Working Conditions
Skills:
Qualifications
Job Description
This Canadianbased Inside Sales Representative role supports both Canadian and U.S. customs clients. The position is responsible for managing high volumes of inbound and outbound customer communications, ensuring service quality and resolving any issues promptly. This role involves coordinating with customers, maintaining uptodate client profiles, and cultivating strong relationships through prompt and regular communication. Responsibilities include assisting with product and service inquiries, developing action plans to prevent future issues, managing customer correspondence, and supporting the team to improve margins and finalize rate requests. Additionally, the representative will upsell services, ensure correct setup of new accounts, and contribute to client business reviews by monitoring and analyzing activity, all while striving to exceed client expectations.
Duties and Responsibilities
Required profile
Experience
Other Skills
- Customer Service
- Sales
- Communication
- Time Management
- Organizational Skills
- Social Skills
- Teamwork
- Adaptability
- Problem Solving
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