Community Manager (Customer Experience & Ambassador Program)
Offer summary
Qualifications:
At least 2 years of experience in online community management or related fields., Strong written communication skills with the ability to create engaging content., Empathetic and clear communicator, capable of moderating discussions and enforcing guidelines., Self-organized and comfortable working in fast-paced, remote environments..Key responsibilities:
- Monitor and moderate community conversations to ensure a welcoming environment.
- Respond promptly and empathetically to community members' questions and concerns.
- Develop and execute an editorial calendar with engaging content and community updates.
- Design and lead a lightweight ambassador program to foster brand advocacy.
Job description
About Winona:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in house physicians providing worldclass care via a fully vertically integrated business model.
Our customers connect in a private Facebook Group, and we plan to evolve this community into Circle.so in the near future. You’ll be responsible for keeping the conversation thriving, moderating respectfully, posting valuable content, and building systems that elevate our most engaged members into advocates for the brand.
Monitor, moderate, and guide conversations in our Facebook Group (and future Circle.so community) to maintain a welcoming, inclusive, and energized environment
Quickly respond to comments, questions, and flags from members with empathy and clarity
Implement and enforce community guidelines and escalate issues when necessary
Identify highly engaged customers and top contributors within the community
Share member feedback and community trends with the broader team to inform product and CX strategy
Help guide and support our eventual migration to Circle.so, including content planning, community structure, onboarding materials, and feedback collection
Required profile
Experience
Other Skills
- Empathy
- Organizational Skills
- Communication
- Teamwork
- Problem Solving
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