Spanish Speaking Customer Support for Online Streaming Service

Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy assisting Spanishspeaking customers with their streaming needs.

Responsibilities

• Provide exceptional customer support to Spanishspeaking clients regarding online streaming services through phone, email, and chat.
• Assist customers with inquiries related to subscriptions, account management, and content recommendations.
• Resolve customer complaints and technical issues to ensure a seamless streaming experience.
• Document and track customer interactions accurately and manage followup communications.
• Collaborate with technical teams to address complex customer issues and improve service delivery.
• Stay updated on the latest content available on the platform and inform customers about new releases and features.
• Gather customer feedback to contribute to service enhancements and product development.

• Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the entertainment or technology sector.
  • Strong communication skills with a focus on providing excellent customer experiences.
  • Ability to handle technical issues and guide customers through problem resolution.
  • Proficient in customer support software and familiar with online streaming platforms.
  • Detailoriented with effective multitasking skills in a fastpaced environment.
  • Flexibility to work varied hours, including evenings and weekends as needed.

  • Benefits

    • Private Health Insurance
    • Training & Development
    • Performance Bonus
    • 2 Extra Salaries Per Year Fully Paid Training
    • Fully Paid Relocation Package ( flight, transfer and hotel )
    • Free Greek Lessons, discounts and other perks