Spanish Speaking Gaming Experience Specialist

Patrique Mercier Recruitment FR is a dynamic recruitment agency dedicated to matching skilled professionals with outstanding job opportunities. We are currently seeking a Spanish Speaking Gaming Experience Specialist to join our team. In this exciting role, you will be responsible for enhancing the gaming experience for our Spanishspeaking customers, ensuring their enjoyment and satisfaction while using our gaming platforms.

Responsibilities

• Engage with Spanishspeaking gamers to provide outstanding support and resolve any inquiries or issues they may encounter.
• Deliver exceptional customer service through multiple channels, including chat, email, and phone, focusing on creating a positive gaming environment.
• Document player interactions accurately in our CRM system, ensuring feedback is recorded for future improvements.
• Analyze customer feedback and gaming trends to provide insights for enhancing the gaming experience.
• Collaborate with the gaming development team to communicate player needs and suggestions for game improvements.
• Stay updated on industry trends and gaming knowledge to facilitate informed conversations with customers.
• Participate in team meetings and contribute ideas for improving customer engagement and satisfaction.

• Requirements

  • Fluency in Spanish and English, with excellent communication skills both written and verbal.
  • Previous experience in customer service, particularly within the gaming industry, is preferred.
  • Passion for gaming and understanding of gaming trends and player needs.
  • Strong problemsolving skills and the ability to address issues effectively.
  • Experience with CRM systems and customer support tools.
  • Detailoriented with excellent organizational skills.
  • A proactive attitude with a commitment to delivering an exceptional gaming experience for customers.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...