Spanish Speaking Support Center Agent

Patrique Mercier Recruitment FR is proud to announce an opening for a Spanish Speaking Support Center Agent. This position is ideal for individuals who enjoy helping others and are skilled in providing exceptional customer service. As a Support Center Agent, you will be responsible for assisting Spanishspeaking clients with their inquiries and technical issues, ensuring a positive service experience.

Responsibilities

• Provide firstlevel support to Spanishspeaking customers via phone, email, and chat platforms.
• Troubleshoot and resolve various technical issues related to products and services.
• Document all customer interactions and resolutions in the support ticketing system.
• Educate clients on product functionality and provide guidance for effective use.
• Collaborate with other support team members to escalate complex issues and improve service delivery.
• Continuously follow up with clients to confirm resolution and satisfaction with the service provided.
• Stay updated on product knowledge and industry trends to enhance support quality.

• Requirements

  • Fluency in Spanish and English, with excellent verbal and written communication skills.
  • Prior experience in customer support, technical support, or a related field is a plus.
  • Strong analytical and troubleshooting abilities to assist clients effectively.
  • A customercentric attitude with exceptional interpersonal skills.
  • Familiarity with support ticketing systems and communication tools is beneficial.
  • Excellent organizational skills and the ability to handle multiple inquiries simultaneously.
  • A proactive mindset and dedication to personal and professional growth in the tech field.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...