Bilingual Customer Support Specialist –German & English (Remote | Antivirus Software)
Offer summary
Qualifications:
Excellent verbal and written skills in German (B2H/C1 Level)., Good verbal and written skills in English (B2 Level)., Intermediate technical PC knowledge and multitasking ability., Positive attitude with strong interpersonal and communication skills..Key responsibilities:
- Provide customer support for antivirus software via phone and remote sessions.
- Resolve issues related to software purchases, account management, and refunds.
- Guide customers through installation, reinstallation, and troubleshooting of antivirus programs.
- Maintain good relationships with customers and ensure a smooth support experience.
Job description
Company Description
🚀 Elevate Your Career at Sutherland Bulgaria!
Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software. If you have a passion for providing topnotch technical support and want to collaborate with global leaders in IT security, this is your opportunity!
Job Description
Your Role:
🛡️ Antivirus Support Specialist: Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions.
🧩 Problem Solver: Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience.
🔧 Technical Expertise: Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.
Qualifications
Who Were Looking For:
🗣️ Excellent verbal & written skills in German (B2HC1 Level).
📝 Good verbal & written skills in English (B2 Level).
🌟 Previous experience in Customer Service is an advantage.
💻 Intermediate technical PC knowledge and ability to multitask.
🤝 Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution.
😃 Positive attitude and great interpersonal skills, with a “can do” attitude.
🎯 Ability to present complex information in a simple and understandable way.
Additional Information
🌟 Why Join Us:
📲 Efficient digital onboarding and employee services through eSignature.
💙 Employee assistance program with 247 access to psychological support.
🎉 Exclusive discounts via our employee discounts portal.
👫 Lucrative employee referral program.
🏆 Vibrant rewards and recognition program.
📦 Relocation package for those moving to join us.
🚗 Parking available as per company policy.
🏋️ Multisport card for health and fitness benefits.
📚 Continuous learning with access to inhouse training and certification opportunities.
🎊 Frequent employee wellness and engagement events.
🎁 Gifts for significant life events like births or adoptions.
🌐 Participation in CSR activities and team building.
🌟 Exposure to global business practices and industry expertise.
Ready to Take the Leap?
If youre enthusiastic about antivirus software support and eager to advance your technical skills, apply now and join the Sutherland Bulgaria team! Let’s achieve greatness together in a supportive and dynamic environment.
🚀 Elevate Your Career at Sutherland Bulgaria!
Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software. If you have a passion for providing topnotch technical support and want to collaborate with global leaders in IT security, this is your opportunity!
Job Description
Your Role:
🛡️ Antivirus Support Specialist: Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions.
🧩 Problem Solver: Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience.
🔧 Technical Expertise: Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.
Qualifications
Who Were Looking For:
🗣️ Excellent verbal & written skills in German (B2HC1 Level).
📝 Good verbal & written skills in English (B2 Level).
🌟 Previous experience in Customer Service is an advantage.
💻 Intermediate technical PC knowledge and ability to multitask.
🤝 Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution.
😃 Positive attitude and great interpersonal skills, with a “can do” attitude.
🎯 Ability to present complex information in a simple and understandable way.
Additional Information
🌟 Why Join Us:
📲 Efficient digital onboarding and employee services through eSignature.
💙 Employee assistance program with 247 access to psychological support.
🎉 Exclusive discounts via our employee discounts portal.
👫 Lucrative employee referral program.
🏆 Vibrant rewards and recognition program.
📦 Relocation package for those moving to join us.
🚗 Parking available as per company policy.
🏋️ Multisport card for health and fitness benefits.
📚 Continuous learning with access to inhouse training and certification opportunities.
🎊 Frequent employee wellness and engagement events.
🎁 Gifts for significant life events like births or adoptions.
🌐 Participation in CSR activities and team building.
🌟 Exposure to global business practices and industry expertise.
Ready to Take the Leap?
If youre enthusiastic about antivirus software support and eager to advance your technical skills, apply now and join the Sutherland Bulgaria team! Let’s achieve greatness together in a supportive and dynamic environment.
Your Role:
🛡️ Antivirus Support Specialist: Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions.
🧩 Problem Solver: Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience.
🔧 Technical Expertise: Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.
Qualifications
Who Were Looking For:
🗣️ Excellent verbal & written skills in German (B2HC1 Level).
📝 Good verbal & written skills in English (B2 Level).
🌟 Previous experience in Customer Service is an advantage.
💻 Intermediate technical PC knowledge and ability to multitask.
🤝 Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution.
😃 Positive attitude and great interpersonal skills, with a “can do” attitude.
🎯 Ability to present complex information in a simple and understandable way.
Additional Information
🌟 Why Join Us:
📲 Efficient digital onboarding and employee services through eSignature.
💙 Employee assistance program with 247 access to psychological support.
🎉 Exclusive discounts via our employee discounts portal.
👫 Lucrative employee referral program.
🏆 Vibrant rewards and recognition program.
📦 Relocation package for those moving to join us.
🚗 Parking available as per company policy.
🏋️ Multisport card for health and fitness benefits.
📚 Continuous learning with access to inhouse training and certification opportunities.
🎊 Frequent employee wellness and engagement events.
🎁 Gifts for significant life events like births or adoptions.
🌐 Participation in CSR activities and team building.
🌟 Exposure to global business practices and industry expertise.
Ready to Take the Leap?
If youre enthusiastic about antivirus software support and eager to advance your technical skills, apply now and join the Sutherland Bulgaria team! Let’s achieve greatness together in a supportive and dynamic environment.
Who Were Looking For:
🗣️ Excellent verbal & written skills in German (B2HC1 Level).
📝 Good verbal & written skills in English (B2 Level).
🌟 Previous experience in Customer Service is an advantage.
💻 Intermediate technical PC knowledge and ability to multitask.
🤝 Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution.
😃 Positive attitude and great interpersonal skills, with a “can do” attitude.
🎯 Ability to present complex information in a simple and understandable way.
Additional Information
🌟 Why Join Us:
📲 Efficient digital onboarding and employee services through eSignature.
💙 Employee assistance program with 247 access to psychological support.
🎉 Exclusive discounts via our employee discounts portal.
👫 Lucrative employee referral program.
🏆 Vibrant rewards and recognition program.
📦 Relocation package for those moving to join us.
🚗 Parking available as per company policy.
🏋️ Multisport card for health and fitness benefits.
📚 Continuous learning with access to inhouse training and certification opportunities.
🎊 Frequent employee wellness and engagement events.
🎁 Gifts for significant life events like births or adoptions.
🌐 Participation in CSR activities and team building.
🌟 Exposure to global business practices and industry expertise.
Ready to Take the Leap?
If youre enthusiastic about antivirus software support and eager to advance your technical skills, apply now and join the Sutherland Bulgaria team! Let’s achieve greatness together in a supportive and dynamic environment.
🌟 Why Join Us:
📲 Efficient digital onboarding and employee services through eSignature.
💙 Employee assistance program with 247 access to psychological support.
🎉 Exclusive discounts via our employee discounts portal.
👫 Lucrative employee referral program.
🏆 Vibrant rewards and recognition program.
📦 Relocation package for those moving to join us.
🚗 Parking available as per company policy.
🏋️ Multisport card for health and fitness benefits.
📚 Continuous learning with access to inhouse training and certification opportunities.
🎊 Frequent employee wellness and engagement events.
🎁 Gifts for significant life events like births or adoptions.
🌐 Participation in CSR activities and team building.
🌟 Exposure to global business practices and industry expertise.
Ready to Take the Leap?
If youre enthusiastic about antivirus software support and eager to advance your technical skills, apply now and join the Sutherland Bulgaria team! Let’s achieve greatness together in a supportive and dynamic environment.
Required profile
Experience
Other Skills
- Technical Acumen
- Problem Solving
- Multitasking
- Customer Service
- Social Skills
- Communication
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