Spanish Speaking Customer Care Agent

Join Patrique Mercier Recruitment FR as a Spanish Speaking Customer Care Agent and be part of a dynamic team dedicated to providing exceptional customer service. This role is ideal for those who have a passion for helping customers and are fluent in Spanish.

Responsibilities

• Provide highquality customer support to Spanishspeaking clients through various communication channels including phone, email, and chat.
• Address customer inquiries, concerns, and requests promptly and professionally.
• Help resolve issues efficiently to maintain customer satisfaction and loyalty.
• Document interactions and maintain accurate records in the customer relationship management (CRM) system.
• Keep updated on products and services to assist customers effectively.
• Collaborate with other team members and departments to enhance the overall customer experience.
• Engage in ongoing training opportunities to improve service delivery and product knowledge.

• Requirements

  • Fluency in Spanish and English, both written and verbal.
  • Previous experience in customer service or a similar role is preferred.
  • Outstanding communication and interpersonal skills.
  • Strong ability to resolve problems and ensure customer satisfaction.
  • Competent in using customer service platforms and Microsoft Office tools.
  • Detailoriented with excellent organizational capabilities.
  • Enthusiastic about delivering superior customer service.