ERP PresalesFunctional Support Consultant Canada

TRAILD: Who are we?

TRAILD is a dynamic, fastgrowing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We’re looking for a talented, passionate, and motivated ERP Functional Support Consultant to join our Solutions team. You’ll play a key role in leading ERP integration projects and providing exceptional ERP support to customers.

You will collaborate closely with clients and internal teams to deploy, support, and enhance our AP automation solution, with a focus on Oracle NetSuite implementations.

The ideal candidate will have:

• Deep expertise in SAP B1, IFS, or NetSuite.

• • A strong technical background with SaaS or ERP products

  • • A customerfirst mindset and outstanding communication skills

    • Key Responsibilities

      • Lead and support client implementations of TRAILD’s AP automation platform with SAP B1, IFS, or NetSuite

      • • Assist the sales team to demonstrate how TRAILD can assist a prospect to streamline automate and protect their accounts payable.

        • • Configure, test, and troubleshoot technical integrations, ensuring seamless deployment and user adoption.

          • • Collaborate with customers to understand business requirements and provide tailored ERPAP solutions.

            • • Provide exceptional technical support to clients, particularly with escalated issues or complex ERPrelated inquiries.

              • • Create and maintain clear documentation, technical notes, and knowledge base articles.

                • • Partner crossfunctionally with Sales, Product, Success, and Technology teams to ensure customer success and solution excellence.

                  • • Stay up to date with the evolving IFS platform and contribute to improving TRAILD’s integration capabilities.

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