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Customer Success Manager CDMS

extra holidays - extra parental leave - work from anywhere - fully flexible

Work set-up:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Spain

Offer summary

Qualifications:

7+ years of experience in a Life Sciences environment, with a focus on customer-facing roles or technical analysis., Experience using Veeva products or similar CDMS systems in a SaaS or cloud environment., Strong communication and relationship-building skills with key stakeholders., Educational background in Life Sciences, Computer Science, or related fields..

Key responsibilities:

Manage post-implementation support for large, global customers using Veeva Vault CDMS.
Build and maintain relationships with customer application owners to understand their needs and challenges.
Lead meetings to demonstrate value and identify opportunities for additional value delivery.
Provide strategic guidance to optimize product usage and customer success.

Veeva Systems Computer Software / SaaS SME http://www.veeva.com

5001 - 10000 Employees

See all jobs

Job description

Veeva Systems is a missiondriven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s CDMS products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working crossfunctionally to improve the overall customer experience. This role is a remote role and western EU based.

What Youll Do
Support 34 large, global customers postimplementation with Veeva Vault CDMS applications
Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional value opportunities
Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
Facilitate crosscustomer connections for collaboration opportunities and industry learning

Requirements
Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
Focus on crossfunctional collaboration to meet customers where they are and address their unique needs and challenges
Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
EDC knowledge and 7+ years of experience in a Life Sciences environment, either in a consultative role, functional analyst lead, or 3+ years of experience using Veeva products
Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed

Nice to Have
CDMS experience within a Life Sciences, CMO, or CRO company
SaaS Cloud experience in the management of CDMS Systems
Life Science, computer science, or related Business degree

Perks & Benefits
Allocations for continuous learning and development
Health and wellness programs

#RemoteSpain
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .