Senior Service Manager SharePoint Collaboration Service EA1213

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, stateoftheart electronics, and futureoriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue inhouse innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us demonstrating the outstanding expertise and commitment of our engineers.

Job Title: Senior Service Manager SharePoint Collaboration Services

Location: Germany (up to 80% remote work possible)

Industry: IT Defense Public Sector

Language Requirements: German (C1), English (B1)

About the Project:

The PoD1 Collaboration unit within Shared Service Delivery (SSD) is responsible for delivering highperformance groupware, conferencing, and telephony solutions to enable digital collaboration across Bundeswehr departments. Project DokMBw is focused on migrating electronic document and record processing into the modern Groupware Bw platform, primarily based on SharePoint.

Your Role & Responsibilities:

As a Senior Service Manager, you will be accountable for the endtoend service management of SharePointbased solutions (DokMBw) according to ITIL principles. You will lead technical coordination, interface with clients and partners, and support ongoing improvements to the service landscape.

Key Tasks:

• Full responsibility for ITILbased service operations and continuous improvement of SharePoint services (DokMBw)
• Lead or support subprojects in the domain of Document and Content Management Systems (DCMS)
• Coordinate and lead a crossfunctional, virtual service team (quality, SLAs, OLAs, productivity)
• Drive service evolution, including solution design and transition processes
• Ensure process consistency and role implementation across all lifecycle phases
• Act as SPOC for associated services within internal and external stakeholder interfaces
• Oversee governance, risk, and quality management aspects of the service
• Manage operational budgets, financial and investment planning, and risk mitigation
• Support tendering and proposal processes for procurement and vendor selection
• Collaborate with the user representatives and the external partner (e.g., CGI)

• Required Qualifications:

  • Fluent German (C1) and technical English (B1) CEFR standards
  • University degree in Business Administration or Computer Science (Bachelor or higher)
  • ITIL Service Management Certification (valid at submission)
  • Project management certification (e.g., PRINCE2, GPMIPMA)
  • Strong experience with JIRA, MS SharePoint, MS Office Suite, MS Visio
  • Commercial awareness and financial planning capabilities
  • Basic understanding of Microsoft Server Networks and MS SQL

  • Professional Experience:

    • At least 4 years of experience in managing collaboration solutions
    • Minimum 3 years of technical experience with MS SharePoint
    • Minimum 2 years of experience managing virtual teams and vendors
    • Minimum 2 years in agile project methodologies (e.g., as Product Owner)
    • Minimum 2 years in specificationconcept creation for collaboration tools

    • Soft Skills:

      (to be assessed in interviews)

      • Strong teamwork and interpersonal skills
      • Excellent communication abilities
      • Assertiveness and decisionmaking capability
      • Solutionoriented mindset

      • What we offer:
        

        Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
        Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
        Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. Thats why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
        Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 12 years and actively transfer knowledge.
        Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. Thats why we organize regular team events to promote collaboration and strengthen our team bonds.
        Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. Thats why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.