Default Operations Associate

General Job Summary

The Default Operations Associate is responsible for ordering, monitoring and maintaining property inspections and preservation orders while complying with investor and insurer regulations and guidelines as applicable.

Summary of Essential Job Functions

• Order, monitor, and review inspections and results, including FEMA and doorknock inspections
• Order, monitor, and review property preservation and results
• Followup with vendor on inspections and property preservation items
• Review and address code violations and citations
• Review and address property registration requirements
• Monitor and maintain inspections department email account
• Correspond with agencies, investors, vendors and other external entities
• Work with internal departments regarding inspections, preservation, and conveyances

• Other Job Functions

  • Complete all special projects determined by default management
  • Evaluate processes and provide suggestions for improvement
  • Attend all training sessions for department
  • All other duties as assigned by management

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    Requirements
    Education, Training and Work Experience
    • High school diploma (or equivalent) required
    • Previous experience in mortgage loan servicing desired
    • Previous experience in collections andor default servicing desired
    • Knowledge of basic property preservation activities desired
    • Knowledge of MSP (ICE)

    • Knowledge, Skills and Abilities

      • Maintain and foster positive relationships with customers and business partners
      • Complete all assigned training in a timely manner
      • Communicate accurately and professionally in both oral & written forms
      • Possess excellent organizational, time management & analytical skills
      • High degree of accuracy
      • High degree of dependability
      • Ability to effectively solve problems
      • Ability to work independently

      • Working Environment

        Primary working environment is within an indoor climatecontrolled office space andor a private home office or some combination which will be at management’s sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

        
        

        Physical Requirements

        • Able to lift up to 20 pounds
        • Extended periods of sitting (at computer desk)
        • Complete repetitive tasks (including operation of computer mousekeyboard)

        • Disclaimer

          The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

          
          

          **University Bank is an Equal Opportunity Affirmative Action Employer**