Intake Coordinator

Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.



Schedule

• WednesdayThursday Friday Saturday 9am 730pm Holidays are 10 hours per summer and winter holidays bidding
• Fully remote
• We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

• Job Essentials

  • Provides excellent telephone and inperson customer service. Answers and return telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
  • Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
  • Interfaces with third party payers to determine insurance benefits selfpay status authorization at the time of intake.
  • Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
  • Organize daily activities to ensure the department functions according to accepted standards.
  • Establishes and maintains effective internal and external working relationships.
  • Responsible for complying with information privacy confidentiality policies and regulations.

  • HME Support Services only:

    • Obtains insurance eligibility and benefits information using various phone and online resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
    • Performs translation of narrative diagnoses provided by physicians into appropriate ICD9 or ICD10 codes.
    • Maintains productivity levels established by management in completing orders.

    • Skills

      • Customer Service
      • Communication
      • Organization
      • ProblemSolving
      • Adaptability

      • Physical Requirements:

        Required Qualifications

        • One year of customer service experience.
        • Demonstrated excellent interpersonal relations and communications skill.
        • Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
        • Demonstrate ability to work under stress.
        • Demonstrated computer and word processing skills.

        • Preferred Qualifications

          • One year of experience with MedicareMedicaid and other commercial insurances, preauthorization and utilization management.
          • Experience with CentricityIDX.
          • Knowledge of Intermountain Healthcares computer systems.
          • Bilingual Spanish speaking
          • Admitting, billing, collection andor insurance verification experience
          • Versed in CPTHCPCSICD9ICD10 Codes
          • Medical Terminology

          • Physical Requirements

            • Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
            • Frequent interactions with providers, colleagues, customers, patientsclients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
            • Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

            • Location:

              Home Services Salt Lake City

              Work City:

              South Jordan

              Work State:

              Utah

              Scheduled Weekly Hours:

              40

              The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

              $19.31 $26.22

              We care about your wellbeing – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

              Learn more about our comprehensive benefits package here.

              Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

              At Intermountain Health, we use the artificial intelligence (AI) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AIenhanced recruitment process.

              All positions subject to close without notice.