Local Site Admin IT Administrator

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Corporate

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

This role is a site administrator role in our Paris Office.  The role will involve support for all sites in Paris and Administration of Local Linux Servers and Support for the Global Linux Server Team.

What You Will Do:

• Ensure desktop support internal processes and procedure are adhered to,
• Manage incidents/ service requests assigned to them till resolution/ execution,
• Handle end user escalation effectively and involve DSS lead accordingly,
• Route assign tickets to appropriate support group if necessary,
• Identifying and escalating high priority, high severity issues,
• Updating pending tickets with timely, precise and accurate updates,
• Following up with end users, if necessary, for closure of pending tickets,
• Following up with support groups, if necessary, for closure of pending tickets,
• Creating and uploading knowledge article,
• Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule,
• Provide support to power users locally and remotely and resolve all issues on high priority,
• Desktop Support. Understanding on Microsoft XP, Win7- 1&2, MS office 2007-10 support, MS exchange,
• 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, blackberry and iPhone user support, desktop imaging, familiarity with ghost, printer troubleshooting, remote access through Citrix and Cisco VPN Projector and audio-visual maintenance and support,
• Support to Networks, Security, Server Admin and Telephony Team and handle Adhoc activities.

What You Need to Be Successful

• Experience: 5 years plus,
• High Level of Linux expertise,
• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• knowledge of Anti-Virus Clients, Internet proxy, patch management etc,
• Sound knowledge of Email clients MS Exchange,
• Sound Knowledge of Operating Systems (MS-XP, MS-Win 7, 8 &10) Required Skills,
• Strong communication skills, both verbal and written,
• Work well in team environments and be self-motivated/self-starting,
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs,
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven,
• Able to derive results in an ambiguous setting and accomplish results in line with business needs,
• Good experience in core End User services domain,
• Understand requirements on the vision and roadmap on End user space,
• Ability to design, deploy and manage end user computing environment,
• Experience and knowledge in various methodologies and models for end user services delivery,
• Awareness and experience in practice development initiatives,
• Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT,
• Should demonstrate good communication and interpersonal skills,
• Must have sound troubleshooting knowledge of Operating systems (MS-XP, MSWin 7, 8 & 10),
• Should have sound knowledge of Email clients, MS Exchange and 0365,
• Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting,
• Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.

Bonus Points if You Have

• French language is a plus.

What Makes You Eligible

• Be willing to travel up other sites in France on occasion,
• Be willing to work in an office, manufacturing facility, client-site.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.