Admissions Representative

Institution Name:

University of Arkansas Grantham

Founded in 1951, the University started as Grantham Radio License School a private, postsecondary, degreegranting distance education institution. Over time, and as technology advanced, so too did our ability to serve our students. Since 2000, Grantham began offering degree programs exclusively online.

In late 2021, Grantham joined the University of Arkansas System and officially became the University of Arkansas Grantham. UA Grantham is now a stronger institution with greater ability to serve the thousands of students already enrolled in more than 60 online degrees and certificate programs.

Just as we help students maximize their potential, we can help you do the same. Online university careers offer a rewarding experience, and a chance to be a part of a diverse learning environment that brings together degree seekers from all over the world. We are unified by our mission: to provide quality, accessible, affordable, professionally relevant programs in a continuously changing global society.

As an employer, the University of Arkansas Grantham offers a remote work environment and a workplace culture that promotes a healthy worklife balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you need assistance with the application process, or if you are a person with a disability who would like to request a reasonable accommodation related to the application process, please contact the Department of Human Resources at hr@uagrantham.edu.

For general application assistance or if you have questions about a job posting, please contact Human Resources at (913) 3094302.

Department:

Admissions Team

Departments Website:

Summary of Job Duties:

The University of Arkansas Grantham is looking for REMOTE Admissions Representatives in the following states: AR, AL, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI and WY.

Please only apply if you are able to live and work fulltime in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

POSITION DESCRIPTION:
Admissions Representatives are responsible for securing enrollments by speaking to potential students who are interested in continuing their education. This is a high contact, phone based, consultative position.

KEY JOB RESPONSIBILITIES:
50% Student Recruitment and Outreach
● Make outbound and take inbound calls from individuals interested in enrolling at University of Arkansas Grantham
● Retain product knowledge and UA Grantham systems
● Present information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements
● Utilize relationship development and communication skills to build and manage a strong sales pipeline of prospective students
● Deliver information to individuals on educational alternatives based on their personal and professional interests
● Establish a proven level of understanding of how to represent and explain degree programs
● Capture relevant learner information on a variety of software systems and applications
● Other duties as assigned

45% Admissions Processing
● Execute all measures of compliance standards
● Determine admissibility and residency for all new and returning students
● Formulate comprehensive recommendations in determining admissibility of “special considerations” cases
● Manage communication via telephone, text message, andor electronic mail with prospective students through all stages of the recruitment and admission process
● Assist students with submitting admissions documents and completion of new student orientation

5% Continuous Learning and Development
● Continuously update skills and knowledge through required training
● Seek feedback and opportunities for growth to enhance expertise and effectiveness

Qualifications:

EDUCATION:

• High school diploma or GED required
• Associates or Bachelor’s degree preferred

• TRAINING:

  • Successful completion of all internal training phases

  • WORK EXPERIENCE AND REQUIREMENTS:

    • Ability to work flexible work schedule to include evenings and weekend, and changes in shift based upon business needs after training is complete is required
    • Customer service andor sales experience preferred
    • Experience working in a remote environment preferred

    • SKILLS:

      • Able to interpret, adapt and apply guidelines and procedures
      • Able to handle objections effectively and with tact required
      • Knowledge of different programsservices available to university students preferred
      • Knowledge of student recruitment and retention issues preferred
      • Able to work effectively with diverse populations required
      • Knowledge of customer service standards and procedures preferred
      • Display success in a performancedriven sales environment which utilizes metrics and measurements preferred
      • Desire to work in a progressive but competitive environment required
      • Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred
      • Able to learn and leverage a variety of software applications required
      • Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet preferred
      • Able to proactively approach management to seek additional training opportunities (i.e., training and development)
      • Able to effectively communicate orally (in person and by telephone) and in writing required
      • Able to multitask, yet maintain close attention to detail and timeliness of work production, required
      • Able to work in a positive teamoriented manner with a variety of people (i.e., students, faculty, staff, administrators)
      • Language Skills: Able to read, analyze, and interpret common journals and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, andor students.
      • Mathematical Skill: Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
      • Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with nonverbal behavior in assisting with problem resolution.
      • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer).
        • Occasionally required to walk, stand, and make presentations
        • This position may involve sitting at a desk for extended periods of time
        • Specific vision abilities include close vision and distance vision

        • • University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

            
            Additional Information:

            
            Salary Information:

            Starting at $45,000

            
            Required Documents to Apply:

            Curriculum Vitae, Proof of Veteran Status, Resume

            
            Optional Documents:

            
            Special Instructions to Applicants:

            
            Recruitment Contact Information:

            Jenny Seifert, Sr. Recruitment and Benefits Administrator, jseifert@uagrantham.edu

            
            All application materials must be uploaded to the University of Arkansas System Career Site https:uasys.wd5.myworkdayjobs.comUASYS

            Please do not send to listed recruitment contact.

            
            Preemployment Screening Requirements:

            The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, andor drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, nondiscriminatory manner consistent with state and federal law.

            The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

            Persons must have proof of legal authority to work in the United States on the first day of employment.

            All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

            
            Constant Physical Activity:

            
            Frequent Physical Activity:

            
            Occasional Physical Activity:

            
            Benefits Eligible:

            Yes