Solutions Architect (EMEAUS East Customer hours )

• Establish and maintain your role as the customers primary technical advisor. Think of yourself as the CTO of the customer relationship.
• Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
• Identify opportunities with the customer to expand the use of Glean within their business application architecture
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
• Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
• Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
• Be an active member of the Glean customer technical community
• Note: You should be covering the EMEAUS East region in your current role.

• About you:

  Interpersonal skills:

  • Communication: professional presentation and interaction skills with both customers and internal teams
  • Project planning: plan and execute the implementation of customer projects
  • Selfmotivated: a proactive approach to delivering service to customers
  • Detailoriented: highly organized and methodical, ensuring all issues are managed to completion
  • Datadriven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
  • Pre or Postsales Solution Architect experience in a productled company is a huge plus

  • Technical skills:

    • Software development experience in at least two of the following: Python, Java, Go
    • API and custom data integration experience in a Hybrid or SaaS environment
    • Technical debugging: log analysis, code analysis, endtoend transaction tracing
    • Networking expertise: a deep understanding of networking, including cloud and onpremise networking
    • Experience in at least two of the following disciplines: Software Engineering, PreSales Engineering, PostSales Engineering, Professional Services, Support Engineering
    • Handson experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
    • Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders

    • Education

      Bachelor’s Degree in Computer Science or equivalent with at least three years of industry experience or Masters in Computer Science or equivalent with at least 5 years of industry experience.

      Compensation & Benefits:

      We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous timeoff policy, and the opportunity to contribute to your 401k plan to support your longterm goals. When you join, youll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. Compensation offered will be determined by factors such as location, level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

      We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.