Italian Speaking Service Desk Analyst

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering highquality support to our Italianspeaking clients, ensuring their technical issues are handled efficiently and effectively. As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service.

Responsibilities

• Serve as the main point of contact for Italianspeaking clients, managing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical problems related to software, hardware, and IT services.
• Accurately document all support requests and resolutions in the service desk ticketing system.
• Guide clients in using products and resolving issues, fostering a positive customer experience.
• Collaborate with internal IT teams to escalate complex issues and ensure timely resolutions.
• Proactively follow up with clients to confirm satisfaction and complete resolution of their issues.
• Stay updated with the latest product information and industry trends to enhance support delivery.

• Requirements

  • Fluency in Italian and English, with excellent verbal and written communication skills.
  • Prior experience in a service desk, IT support, or technical role is highly advantageous.
  • Strong analytical and troubleshooting skills to resolve client issues effectively.
  • A customercentric approach with strong interpersonal skills.
  • Familiarity with service desk software and IT systems is a valuable asset.
  • Ability to work independently and manage multiple tasks efficiently.
  • A commitment to continuous learning and adapting to new technologies and processes.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...