Medication Line Specialist (CMA or CPhT Required)

Work set-up: 
Full Remote
Contract: 

Offer summary

Qualifications:

Certification as a Pharmacy Technician or Medical Assistant is required., At least 1 year of experience managing prescription refill requests., Prior authorization experience is preferred., Excellent communication skills, both written and oral..

Key responsibilities:

  • Assist providers with managing patient medications and refill requests.
  • Answer patient calls regarding prescriptions and troubleshoot issues.
  • Perform medication reconciliation and manage prescription refills via various methods.
  • Manage tasks and messages from the front office and healthcare providers.

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Mindpath Health Large http://www.mindpath.com
1001 - 5000 Employees
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Job description

Description

About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

As the Med Line Specialist, you play an instrumental role in our patients’ treatment as you help our providers with managing patient medications. You are responsible for thorough, accurate reporting and documentation of refill requests, in addition to any point of service patient care issues that can be resolved via the patient portal or our med line.

This is a fully remote (NC, SC, TX, or FL), fulltime role (40 hoursweek, Monday–Friday, 8:00am5:00pm Eastern)

Responsibilities

  • Perform duties required to complete the medication reconciliation process for patients
  • Answer live patient calls from patients regarding prescriptions and helping with prescription and prior authorization troubleshooting.
    • Eprescriptions refills, prescription refills received via facsimile, and oral prescriptions via Specialty Pharmacy.
      • Manage tasks and messages from front office and providers.
        • Qualifications

          • 1+ year of experience managing prescription refill requests.
          • Prior authorization experience preferred.
          • Certification as a Pharmacy Tech or Medical Assistant required.
          • Experience in behavioral health preferred.
          • Excellent customer service and communication skills, both written and oral.
            • The Benefits
              We offer a robust benefits package to include:

              • Medical, Dental, Vision, and EAP
              • LTDLife Insurance
              • 401k with employer match
              • PTO accrual starting at 15 days per year
              • Paid Parental Leave
              • Tuition Reimbursement Program
                • About Mindpath Health

                  Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

                  A At Mindpath Health, we offer telehealth and inperson visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is innetwork with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.

                  Join our community and discover how rewarding work can be!

                  Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication

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