Senior Manager - Informatics Business Support

Pay Plan Title: Senior Manager

Working Title: Senior Manager – Informatics Business Support

FLSA Status: Exempt

Posting Salary Range: $82,750 - $133,693

Office Location: Remote within United States

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources has a career opening for Senior Manager – Informatics Business Support. This is a technical and administrative position that works cross-functionally with all enterprise business units to provide support for organizational reporting at the business unit level.   The Senior Manager – Informatics Business Support will oversee a team of data engineers and report developers that are specifically allocated to identified business units.  This position is responsible for managing delivery of Service Level Agreements (SLAs) for IT products and prioritizing requests according to changing business needs while ensuring quality and IT team member engagement. If you are interested in making a difference in your community, apply today!

On a typical day, you might:

• Responsible for the hands-on management of the designated IT team, including involvement in every area of the team’s core responsibilities and defined competencies.   Has direct report oversight for all staff within the designated IT team.
• Develop a rapport with all department leaders to establish business and leadership competence.
• Discover and contributes to the development, implementation, and maintenance of business reporting functions and processes to deliver IT system outcomes that meet user and organization needs.
• Ensure that compliance, confidentiality, and security requirements are met while storing data.
• Ensure integrity and availability of data through continuous assessment and collaboration with other IT teams with regards to data backup operations.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education/Experience:

High School diploma/GED and six (6) years of experience leading or managing teams utilizing reporting technologies (i.e., SQL Server, SSRS, Power BI, Smartsheet, R, Python, RedGate, Powershell, and/or C-Suite).

OR

Associate’s degree and four (4) years of experience leading or managing teams utilizing reporting technologies (i.e., SQL Server, SSRS, Power BI, Smartsheet, R, Python, RedGate, Powershell, and/or C-Suite).

OR

Bachelor’s degree and two (2) years of experience leading or managing teams utilizing reporting technologies (i.e., SQL Server, SSRS, Power BI, Smartsheet, R, Python, RedGate, Powershell, and/or C-Suite).

OR 

Equivalent combination of education/experience

Preferred Education:

Advanced degree preferred.

Preferred Experience:

• Supervision of two (2) or more employees
• Experience working with and bridging gaps between technical and non-technical audiences
• Demonstrated experience in any of SQL (SSRS, SSIS), Power BI, R, Python, AI/Machine Learning
• Predictive Analytics
• Knowledge of Project Management principles and methodologies
• Demonstrated ability to capture, utilize, and present performance metrics
• Preferred experience as an Information Programmer/Developer, Information Analyst, or Business Analyst in a highly technical role

License/Certification:

Must have a valid driver’s license

Preferred License/Certification:

Microsoft applications certifications MTA, MCSA, MCSD, or equivalent certifications desired.

Location: 
 Remote within United States.

Deadline for application: Thursday, July 24, 2025 at 11:59 p.m.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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