Excellent communication skills, both written and verbal., Previous customer service experience, preferably in retail or service industries., Comfortable with learning and using support tools like Salesforce., Empathetic, friendly, and solutions-oriented attitude..
Key responsibilities:
Provide support to customers and floral partners via phone and email.
Diagnose issues and offer helpful solutions, escalating complex problems when necessary.
Advocate for customers to ensure a positive experience.
Identify trends and suggest improvements to support processes.
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Promenade was founded as a business expansion of a fleet of industry-specific software platforms. Originally known as BloomNation, Promenade focuses in on specific problem areas within each business sector. Whether you are a local flower shop or a pizzeria, Promenade is here to help you get your business online and reach your customers. With cutting edge technology, we can bring your business directly to people's phones, tablets, and computer screens.