Customer Service and Technical Support

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
India

Offer summary

Qualifications:

Graduates from any discipline are eligible, including freshers., Effective communication skills in written English and a neutral accent., Ability to work flexibly, including weekends., Preferred experience in customer service via chat, email, or voice channels..

Key responsibilities:

  • Respond to customer queries and concerns.
  • Make outbound calls to customers and employers.
  • Support data collection to recover end-user accounts.
  • Maintain understanding of client processes and identify product issues.

MVK STAFFING SERVICES PRIVATE LIMITED logo
MVK STAFFING SERVICES PRIVATE LIMITED Human Resources, Staffing & Recruiting Small startup https://www.mvkconsultants.com/
2 - 10 Employees
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Job description

Description – External
 
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

We are inviting applications for the role of PA, Customer Service 

Responsibilities

•   Respond to customer queries and customer's concern
•   Making outbound calls to Customers and Employers 
•   Provide support for data collection to enable Recovery of the account for end user.
•   Maintain a deep understanding of client process and policies
•   Reproduce customer issues and bring up product bugs
•   Provide excellent customer service to our customers
•   You should be responsible to exhibit capacity for critical thinking and analysis.
•   Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

•   Graduate (Any Discipline)
•   Freshers are eligible

Preferred qualifications

•   Previous experience in a customer service role chat/email/voice
•   Effective probing skills and analyzing / understanding skills
•   Analytical skills with customer centric approach 
•   Excellent proficiency with written English and with neutral English accent
•   You should be able to work on a flexible schedule (including weekend shift)

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Help Desk SupportData Collection

Other Skills

  • Customer Service
  • Critical Thinking
  • Questioning Skills
  • Analytical Skills
  • Customer Service
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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