Offer summary

Qualifications:

Minimum two years of experience with Amadeus GDS., Native-level proficiency in English, both written and verbal., Attention to detail and strong understanding of the travel industry., Ability to work flexible hours, including nights and weekends..

Key responsibilities:

Advise and book domestic and international business travel for clients.

Research travel options and proactively identify additional services for travelers.

Ensure compliance with travel policies and regulatory requirements.

Collaborate with team members to improve service quality.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Create your journey at Amex GBT!

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Please kindly note this role is to work for our After Hours team in a shared customer environment

What You’ll Do on a Typical Day

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Amadeus Global Distribution System Refreshment training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.