Solution Support Specialist

Job Description:

The Solution Support Specialist will perform order entry and is the primary customer and supplier interface for all customer issues related to order management for products within a major business group.

Initiates andor maintains effective communications with internal and external customers regarding product status, as appropriate.

“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

What You’ll Do:

• Facilitates the order fulfillment process to ensure customer service levels are met.

• Reviews and enters orders to meet customers’ expectations for ontime shipment while maintaining established quality levels throughout the process.

• Adjust in purchasing, backlog management, integration, engineering and shippingtraffic, as appropriate.

• Coordinates with internal and external resources to meet agreedto expectations of the customer and TD SYNNEX.

• Identifies and communicates options available for issue resolution, as needed.

• Responsible for backlog management including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision) and escalating decisions regarding exceptions and critical situations.

• Ensures margin integrity by following exception processes for sales management approvals where necessary.

• Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate.

• Coordinates CustomerOwned Inventory (COI) Purchase Orders (POs), ensuring the accuracy of COI when generating monthly or weekly COI inventory reports, if applicable.

• Ensures appropriate information is updated and maintained for the customer.

• Performs other additional duties as assigned.

• What We’re Looking For:

  • High School Diploma or equivalent experience from which comparable knowledge and job skills can be obtained.

  • One (1) year of progressive previous work experience in Sales, customer service, warehouse or product support role working with customers, or a combination of posthigh school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.

  • Proficient in English (level B2 or higher) required.

  • Previous backoffice experience.

  • Demonstrated verbal and written communications and interpersonal skills sufficient to work in a team environment and effectively interface with supplier and customer representatives primarily by telephone and email.

  • Demonstrated understanding of the impact of the defined process on the customer and to TD SYNNEX.

  • Demonstrated critical thinking and decisionmaking skills in understanding and applying process guidelines to resolve problems.

  • Demonstrated operational knowledge and skill in the effective use of the current order entry systems and related programs and processes.

  • Basic knowledge of supply chain procedures.

  • Basic distribution industry knowledge.

  • Basic knowledge of product, pricing, customer service and sales strategy.

  • Demonstrated ability to perform basic mathematical calculations.

  • Basic working knowledge of product offerings, applications and requirements.

  • Basic working knowledge of Microsoft Office (e.g., Excel, Outlook, Teams).

  • Other EducationCertifications:

    • College Degree in Business or Marketing preferred.

    • Salesforce experience desired, but not essential.

    • Previous customer invoicing experience desired, but not essential.

    • Working Conditions:

      • Professional environment (RemoteHybrid).

      • Occasional nonstandard work hours or overtime as business requires.

      • What’s in it for You?

        • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

        • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more ondemand courses.

        • Elevate Your Personal WellBeing: Boost your financial, physical, and mental wellbeing through seminars, events, and our global Life Empowerment Assistance Program.

        • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peertopeer conversations, and equitable growth and development opportunities.

        • Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.

        • Connect with Your Community: Participate in internal, peerled inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

        • Don’t meet every single requirement? Apply anyway.

          At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

          If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.

          You may be exactly the person we’re looking for!

          Key Skills

          What’s In It For You?

          • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
          • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more ondemand courses.
          • Elevate Your Personal WellBeing: Boost your financial, physical, and mental wellbeing through seminars, events, and our global Life Empowerment Assistance Program.
          • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peertopeer conversations, and equitable growth and development opportunities.
          • Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
          • Connect with Your Community: Participate in internal, peerled inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

          • Don’t meet every single requirement? Apply anyway.

            At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!