Offer summary

Qualifications:

College diploma in Computer Science, Software Engineering, or related field., 1-2 years of experience supporting Windows and MacOS systems., Knowledge of VPNs, authentication tools, and endpoint security., Excellent communication skills in English and German..

Key responsibilities:

Providing hardware support, including procurement and troubleshooting.

Managing onboarding and offboarding processes for staff.

Handling internal IT support tasks like VPN access and password resets.

Tracking hardware assets and supporting service monitoring.

Job description

The Associate IT Support Specialist is a great place to start your IT career. You will play a key role in providing hands-on assistance with computing hardware, user onboarding and offboarding, routine internal IT support, and system monitoring. You will also help to bridge the gap between people and technology with the goal of ensuring that employees are equipped with reliable tools and that internal services function efficiently and securely. Focusing on responsiveness and organization-wide support, you’ll contribute directly to user experience and productivity as well as, asset accountability. This is a full-time role based out of Germany.

About the Eclipse Foundation

The Eclipse Foundation is a globally recognized nonprofit organization that supports a vibrant community of open source projects and contributors. With a commitment to vendor neutrality and transparency, we provide a collaborative environment for innovation across industries including cloud, edge, AI, and developer tooling. Our team is remote-first, inclusive, and passionate about open source.

Role Scope and Responsibilities

The Associate Support Specialist will be responsible for the following:

Staff computing hardware support: Handling procurement, setup, and troubleshooting for laptops and accessories.
Staff onboarding and offboarding: Ensuring smooth technology transitions for new and departing employees.
Internal IT support: Managing day-to-day tasks such as VPN access, password resets, application support, and user permissions.
Inventory management: Tracking hardware assets, replacements, and software licensing compliance.
Service monitoring and internal reporting: Supporting foundational uptime and internal service diagnostics across the organisation.

Ideal Candidate Profile

Based in Germany (e.g., Berlin, Frankfurt, or Cologne), the candidate should possess:

Experience supporting Windows and MacOS
A working knowledge of VPNs, authentication tools, and basic endpoint security
Excellent attention to detail
Strong written and verbal communication skills in English and German

It would be great if you also:

Were familiar with managing hardware inventory including procurement, configuration, and decommissioning across multiple locations
Were comfortable executing onboarding and offboarding tasks such as creating and revoking access to internal systems, coordinating credential setup, ensuring compliance with security protocols, and introducing new staff to our IT policies
Had some Linux experience
Have 1-2 years of experience

It’s amazing if you also have:

Good written and verbal communication skills in French.
Experience with and passion for open-source software.

Education

A College diploma in Computer Science, Software Engineering, Computer Engineering, or equivalent experience

Why Join Us

Competitive compensation and benefits
Flexible work hours and remote-first culture “Corporate Recharge” days and right-to-disconnect policy
Opportunity to shape the future of open source infrastructure

We offer competitive compensation along with a comprehensive benefits package. We thank all applicants for their interest; however, only those selected for an interview will be contacted. For more information about the Eclipse Foundation, please visit our website at eclipse.org.

The Eclipse Foundation respects the dignity and independence of people with disabilities and is committed to providing accommodation and support throughout any recruitment process. If you require any special accommodation or support, please let us know when applying.

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