Offer summary

Qualifications:

Excellent customer service and communication skills., Experience in client services and the translation industry., Strong organizational skills and attention to detail., Proficiency with MS Office Suite and ability to manage multiple tasks..

Key responsibilities:

Act as the main point of contact for clients throughout project lifecycles.

Coordinate clinical translation and linguistic validation projects.

Analyze client needs and provide appropriate solutions and quotes.

Manage project administration from launch to completion.

Job description

Account Manager, PCS Remote or Office based Spain

ICON plc is a worldleading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Account Manager role within the Client Management team Language Services Spain Home or office based

This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages? Are you interested in coordinating clinical translation and linguistic validation projects, putting your client management skills to use while focusing on excellent customer service? If you are looking to join a company that will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.

We currently have an opportunity for an Account Manager, a clientfacing role, office based in Spain or remotely based in Spain. As the client’s main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail, and be comfortable managing a variety of tasks at one time.

As an Account Manager, you will be asked to ensure clients satisfaction by analyzing their needs, offering appropriate solutions and quotes including budgeting, proposal writing, client relationship management, and timeline planning, coordinating with internal teams and with external parties.

You will be trained to process a request autonomously, using standard tools and quality processes and with an appropriate clientfacing attitude.

Our Language Services team is part of our Commercialization and Outcomes group with offices based in France, Spain, UK, US, and Korea. The team provides the coordination and management of translation and linguistic validation projects for both internal ICON groups and external clients.

To succeed you will need:

• Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints
• Experience in client services and in the translation industry
• Experience in the domain of clinical outcomes assessments andor knowledge of linguistic validation is a plus
• Processdriven and strong attention to detail with superior organizational skills
• Strong team player
• Experience in managing multiple varied tasks simultaneously and independently
• Proficiency with MS Office Suite
• Ability to ensure delivery of finished product at the expected level of quality within the set timelines
• Administrative followup of the projects from launch to finalization
• Selfmotivated and comfortable working both independently and as part of a team

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What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on wellbeing and work life balance opportunities for you and your family.

Our benefits examples include: