EO, Bilingual Patient Account Resolution Specialist

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school diploma or GED is required., Fluent in Spanish and English, with excellent communication skills., At least 1 year of customer service experience in a call center environment., Experience or knowledge in medical collections or revenue cycle is preferred..

Key responsibilities:

  • Handle 75+ inbound and outbound calls daily to resolve patient inquiries.
  • Conduct daily collections on patient account balances, meeting or exceeding goals.
  • Review patient accounts for billing accuracy and resolve discrepancies.
  • Maintain detailed records of patient interactions and account status.

Ovation Healthcare logo
Ovation Healthcare Health Care SME https://ovationhc.com/
201 - 500 Employees
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Job description

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and techenabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

SUMMARY:

The BILINGUAL Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on firstcall resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problemsolving to ensure a positive and helpful experience for every patient.

DUTIES AND RESPONSIBILITIES:

Required profile

Experience

Industry :
Health Care
Spoken language(s):
Spanish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Problem Solving
  • Negotiation
  • Time Management
  • Microsoft Office
  • Professionalism
  • Communication
  • Active Listening
  • Multitasking

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