Supervisor, Revenue Operations (ROPS)

Posting Date

07292025

2000 16th Street, Denver, Colorado, 80202, United States of America

GENERAL PURPOSE OF THE JOB:

This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading andor actively supporting the execution of strategic initiatives, process redesign, analytical report development, and special projects.

SUPERVISORY RESPONSIBILITIES: YES

This position has supervisory responsibility andor has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Teammate Supervision and Customer Service (60%)

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish, communicate, and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policys and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures

• Special Projects (25%)

  • Lead or actively participate in special projects
  • Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
  • Support the analytics team manager via business acumen and technical knowledge
  • Meet tight deadlines in a time sensitive and resource constrained project environment
  • Provide frequent updates to manager regarding the status of activities and initiatives
  • Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectivenessefficiency of the business
  • Identify system and process improvements opportunities and make recommendations

  • AnalyticsReporting (10%)

    • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
    • Identify system and process improvements and recommend process improvement plans
    • Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
    • Maintain reporting continuity, integrity, and communication among analytical departments

    • Other Duties (5%)

      • Champion the DaVita Mission and Values both internally and externally
      • Attend team meetings, phone conferences, and training as scheduled or needed
      • Perform other duties as assigned or required
      • Travel required: up to 5%

      • MINIMUM QUALIFICATIONS

        Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

        • Bachelors degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration
          • 10+ years of demonstrated experience in healthcare analytics may be substituted for a degree
          • • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
            • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
            • Demonstrated ability to balance department efficiency and service excellence
            • Willingness to assist teammates in order to achieve departmental goals
            • Demonstrated strengths in teambuilding and leadership skills
            • Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
            • Inquisitive and selfstarted with a high degree of initiative, urgency, attention to detail, and follow through
            • Solid data analysis experience proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools
            • Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
            • Demonstrated project management andor consultative skills when addressing complex inquiries from teammatescustomers
            • Proven ability to complete projects with tight deadlines and time constraints
            • Strong time management skills with the ability to managelead multiple tasks and projects simultaneously and in a multisite environment
            • Demonstrated ability to function independently and as a member of a crossfunctional group
            • Proven ability to own and be responsible for key projects and processes
            • Ability to make timely and quality decisions
            • Ability to influence peers and build strong relationships across departmentsteams and can demonstrate poise and assertiveness in holding peers accountable
            • Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

            • PREFERRED QUALIFICATIONS

              • Master’s degree in related area preferred
              • Prior health care reimbursement revenue cycle experience
              • 3 or more years of experience in a similar role
              • Project management andor System Development Life Cycle experience
              • Experience using Tableau, or other Business Intelligence platform experience
              • Programming experience

              • ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

                • Commitment to DaVitas values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, andor vendors (Village Service Partners) in everyday performance and interactions
                • Demonstrated ability to lead and motivate teammates
                • Ability to maintain open and clear communication with teammates
                • Strong customer service skills and commitment to service excellence
                • Strong understanding of health care revenue cycle, reimbursement policies and business processes with the ability to communicates conceptsideas to leadership or translate business requirements into technical requirements
                • Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
                • Proven leadership skills and the ability to work collaboratively across functions and with all levels of the organization
                • Demonstrated verbal, interpersonal and written communication skills; ability to interact positively with teammates at various management levels across the company
                • Strong relationship builder with demonstrated ability to work with a diversity of people in a crossfunctional team environment
                • Demonstrated ability to manage multiple projects, deadlines and multiple priorities in a fastpaced, ever changing and evolving business environment with shifting time frames
                • Demonstrated sound judgment and problemsolving skills to resolve unique and challenging issues andor concerns
                • High level of personal and professional integrity

                • LANGUAGE SKILLS

                  Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

                  Vision requirements

                  Vision adequate to perform essential duties and responsibilities of position.

                  PHYSICAL DEMANDS

                  Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

                  Ability to lift minimum of 5 pounds to a maximum of 15 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.

                  WORK ENVIRONMENT

                  Level III Moderate noise (examples: business office with computers and printers, light traffic)

                  No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

                  What We’ll Provide:

                  More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

                  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
                  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternitypaternity leave and more
                  • • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers ondemand virtual leadership and development courses through DaVita’s online training platform StarLearning.

                    • #LITT1

                      At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

                      This position will be open for a minimum of three days.

                      The Salary Range for the role is $56,500.00 $93,000.00 per year.

                      If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

                      New York Exempt: New York City and Long Island: $64,350.00year, Nassau, Suffolk, and Westchester counties: $64,350.00year, Remainder of New York state: $60,405.80year New York Nonexempt: New York City and Long Island: $16.50hour, Nassau, Suffolk, and Westchester counties: $16.50hour, Remainder of New York state: $15.50hour

                      Washington Exempt: $77,968.80year Washington Nonexempt: Bellingham: $17.66hour, Burien: $21.16hour, Unincorporated King County: $20.29hour, Renton: $20.90hour, Seattle: $20.76hour, Tukwila: $21.10hour, Remainder of Washington state: $16.66hour

                      For locationspecific minimum wage details, see the following link: DaVita.jobsWageRates

                      Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https:careers.davita.combenefits

                      Colorado Residents: Please do not respond to any questions in this initial application that may seek ageidentifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.