Consultant, Technical(SQL Support + EST Time)

Company Description

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our worldclass financial reporting solutions. At Insightsoftware, you will learn and grow in a fastpaced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team.

Job Description

Technical Consultant

Position Overview

We are seeking a skilled Installation Technical to join our clientfacing team. This role requires a technical professional who specializes in software implementation and system deployment while ensuring seamless client onboarding experiences. The ideal candidate will combine strong SQL expertise with exceptional troubleshooting abilities and excellent English communication skills to deliver successful installations and client satisfaction.

Key Responsibilities

Installation Planning & Execution

• Lead endtoend software installation and deployment projects for client environments
• Conduct preinstallation assessments to evaluate client infrastructure and system requirements
• Develop detailed installation plans and timelines tailored to client specifications
• Execute software installations, configurations, and system integrations
• Perform postinstallation testing and validation to ensure optimal system performance

• Client Onboarding & Support

  • Serve as the primary technical point of contact during the installation process
  • Guide clients through installation prerequisites and preparation activities
  • Provide technical support and troubleshooting during deployment phases
  • Conduct system handover sessions and knowledge transfer to client teams
  • Manage installationrelated escalations and ensure timely issue resolution

  • Configuration & Optimization

    • Configure database connections and data migration processes during installations
    • Write and execute SQL scripts for system setup, data import, and configuration
    • Troubleshoot installation issues and performance problems
    • Validate data integrity and system functionality postinstallation

    • System Integration & Testing

      • Integrate installed software with existing client systems
      • Conduct comprehensive system testing to verify installation success
      • Troubleshoot integration issues and compatibility problems
      • Validate system functionality against client requirements and specifications
      • Document installation procedures and create system configuration records

      • Communication & Documentation

        • Communicate installation processes in clear, understandable language for client stakeholders
        • Maintain regular communication with clients regarding installation progress and milestones

        • Provide postinstallation support and guidance during system adoption phases

          Qualifications

          Technical Skills

          • Advanced proficiency in SQL scripting and troubleshooting primarily with regards financial data
          • Strong experience with relational database queries
          • Proven troubleshooting and debugging skills for installationrelated issues
          • Experience with software deployment, system integration, and configuration management

          • Communication & Interpersonal Skills

            • Excellent written and verbal communication skills in English
            • Ability to explain complex technical concepts to diverse audiences
            • Strong presentation and facilitation skills
            • Active listening skills and ability to understand client needs
            • Professional demeanour suitable for executivelevel interactions

            • Experience & Education

              • Bachelors degree in Computer Science, Information Technology, or related technical field
              • 3+ years of experience in software installation, deployment, or implementation roles
              • Demonstrated experience in clientfacing technical positions with installation focus
              • Experience working with enterpriselevel software installations and complex system deployments

              • Preferred Qualifications

                • Experience with cloud platforms and software installations
                • Previous experience in enterprise software implementation or system deployment
                • Technical certifications in relevant installation technologies or platforms
                • Experience with installation automation tools and deployment pipelines

                • Key Competencies

                  • Installation Expertise: Deep understanding of software deployment processes and system configuration
                  • ProblemSolving: Ability to diagnose and resolve complex installation and integration challenges
                  • Client Focus: Commitment to ensuring successful installations and smooth client onboarding experiences
                  • Adaptability: Flexibility to work with diverse software platforms and varying client environments
                  • Project Management: Ability to manage multiple installation projects and coordinate with various stakeholders

                  • Additional Information

                    All your information will be kept confidential according to EEO guidelines.

                    ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

                    insightsoftware About Us: Hear From Our Team InsightSoftware (wistia.com)

                    ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

                    insightsoftware About Us: Hear From Our Team InsightSoftware (wistia.com)

                    Background checks are required for employment with insightsoftware, where permitted by country, stateprovince.

                    At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.