Member Support Specialist II
Offer summary
Qualifications:
Strong communication skills and customer service experience., Ability to navigate multiple internal systems efficiently., High school diploma or equivalent; relevant healthcare or support experience preferred., Authorized to work in the United States..Key responsibilities:
- Schedule healthcare consultations and follow up with customers.
- Manage requests and ensure timely completion of consultations.
- Assist specialists with account concerns and troubleshoot scheduling conflicts.
- Provide exceptional customer service and support ad-hoc business needs.
Job description
About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AIpowered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
As a Member Support Specialist II, you will serve as a liaison between nurses and current customers. You will schedule healthcare consultations and followup with customers to ensure they are prepared for and understand the consultation process.
A day in the life..
Request availability of our specialists primarily to be done through our platform
Manage an active queue of requests with timely followup.
Assisting our specialists with account concerns.
Maintain customers confidence and protect operations by keeping information confidential.
Effectively navigate multiple internal systems and processes to obtain appropriate data.
Communicate with customers throughout the scheduling process to ensure consultations are completed timely via email, phone, & text messages.
Schedule consultations and follow up with customers to ensure they are prepared and understand the consultation process.
Analyze, troubleshoot, and resolve scheduling conflicts.
Accurately input necessary customers information into the database.
Work closely with our nurses and rest of the Member Support team to facilitate successful consultations.
Work collaboratively and efficiently while providing exceptional customer service to our members.
Meet teampersonal qualitative and quantitative targets
Support Adhoc tasks based on the business needs
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Paid Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, selfcare activities, and videobased therapy and psychiatry through Ginger
1 Volunteer days per year
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, selfcare activities, and videobased therapy and psychiatry through Headspace
1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
The salary range for this role is:
$40500$58700
Annuall
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarents total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Benefits
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Scheduling
- Time Management
- Teamwork
- Communication
- Problem Solving
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