Customer Account Executive

Ironclad is the leading AIpowered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.

We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

This is a hybrid role based out of our San Francisco office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional inoffice days for team or company events.

Interested in being a key sales team hire at a categorydefining company, backed by some of the best investors in Silicon Valley? Ironclad is looking for a Customer Account Executive to help support our rapid scale and make an impact on our revenue goals.

Responsibilities:

• Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.

• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.

• Collaborate crossfunctionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and longterm partnership success.

• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.

• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

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  Key Skills and Requirements:

  • At least 25 years of new business sales or account management experience, ideally in B2B SaaS.

  • You’ve sourced and sold deals in the $25k$250k ARR range and have experience running a full sales cycle on your own.

  • Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.

  • Excellent communication skills, and persistent follow through on commitments to our customers.

  • Works well with other teams and wants to own projects outside of just closing deals.

  • Selfsufficient with a strong internal sense of urgency.

  • Comfortable with commercial negotiation and willingness to iterate selling style as needed.

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    Benefits at Ironclad:

    • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buyup plan options available

    • Marketleading leave policies, including genderneutral parental leave and compassionate leave

    • Family forming support through Maven for you and your partner

    • Paid time off take the time you need, when you need it

    • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

    • Mental health support through Modern Health, including therapy, coaching, and digital tools

    • Home office setup stipend to make your space work for you

    • Pretax commuter benefits (US Employees)

    • 401(k) plan with Fidelity (US Employees)

    • Regular team events to connect, recharge, and have fun

    • And most importantly: the opportunity to help build the company you want to work at

    • OTE Range: $160,000 $230,000

      The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
      

      Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

      Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.