Telehealth Provider Support Lead (Remote)

We’re looking for an adaptable, techsavvy, and peoplefocused Provider Support Lead to help keep our internal engine running smoothly. This role will support core areas like provider engagement, EHR systems admin, helpdesk coordination, HR ops, and project execution.

You’ll play a critical role in enabling our clinical and internal teams—jumping in wherever needed to ensure things get done, questions get answered, and projects move forward. This is a great fit for someone who thrives in a fastpaced startup environment, enjoys solving operational puzzles, and wants exposure to multiple parts of a healthcare business.

Key Responsibilities

Provider Engagement & Onboarding

• Support new provider onboarding: scheduling welcomes, sharing guides, and coordinating accesssetup.

• Help plan and execute provider allhands meetings, culturebuilding events, and internal communications.

• Maintain provider engagement tools, directories, and contact systems.

• EHR Administration & Systems Support

  • Act as an onboarding admin for our EHR (e.g., MedPlum): user setup, permissions, troubleshooting, and basic configuration.

  • Help maintain other internal tools (Slack, GSuite, project trackers) and coordinate with productengineering as needed for tech issues.

  • Support cybersecurity hygiene, account provisioning, and user management across systems.

  • Helpdesk & User Support

    • Manage the helpdesk ticket queue—triaging provider and internal tech issues to the right owner or resolving directly when possible.

    • Track and escalate urgent systems issues, downtime alerts, or onboarding blockers.

    • HR Coordination & People Ops

      • Assist with internal hiring operations: interview scheduling, onboarding checklists, and systems access.

      • Help maintain benefits documentation, PTO tracking, and internal HR resources.

      • Serve as a friendly, resourceful point of contact for team questions about tools, benefits, or internal workflows.

      • Project Coordination

        • Support project timelines for launches (new clinics, new tools, new service lines) by handling logistics, notes, and followups.

        • Keep Asana (or equivalent) boards updated and help ensure deadlines stay on track.

        • Document operational processes and support team readiness during golives.

        • Qualifications

          • 2–4 years of experience in an executive assistant, operations, HR, IT coordinator, or people enablement role.

          • Strong comfort with systems, tools, and learning new platforms (Google Workspace, Slack, Airtable, etc.).

          • Organized and responsive—able to manage multiple threads, requests, and followups without letting anything drop.

          • Excellent written and verbal communication skills.

          • Friendly, solutionsoriented, and dependable—people like asking you for help because they know you’ll figure it out.

          • Bonus: Experience in healthcare, EHR systems, or tech support environments.

          • You’ll thrive in this role if you...

            • Are a proactive doer who takes pride in keeping people supported and systems humming.

            • Can jump between a tech issue, a team event, and a spreadsheet—all before lunch.

            • Enjoy helping others solve problems and build better workflows.

            • Want to grow your career in healthcare operations, people enablement, or systems support.

            • WorldClass Benefits:

              • Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage)

              • Full Suite: Medical, Dental, Vision, Life Insurance

              • Bestinclass 401K options

              • Flexible vacationtimeoff policies

              • Liquidity of options whenever available

              • Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)