Italian Speaking Technical Support Advisor

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Strong technical background with IT systems knowledge., Fluency in Italian and English, both written and spoken., Experience in technical support or customer service preferred., Excellent problem-solving and communication skills..

Key responsibilities:

  • Provide technical support to Italian-speaking customers via phone, email, and chat.
  • Diagnose and resolve technical issues efficiently.
  • Document customer interactions and resolutions accurately in CRM.
  • Collaborate with product and engineering teams to escalate complex issues.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting talented individuals with exceptional job opportunities. We are currently in search of an Italian Speaking Technical Support Advisor to join our dynamic team. This position is ideal for candidates with a strong technical background and a commitment to providing outstanding customer support to Italianspeaking clients.


Responsibilities
  • Deliver exceptional technical support to Italianspeaking customers through various communication channels, including phone, email, and chat.
  • Diagnose and resolve technical issues efficiently, ensuring a smooth customer experience.
  • Educate customers on product features and how to effectively utilize them.
  • Document customer interactions and resolutions accurately in our CRM system.
  • Collaborate with product and engineering teams to escalate complex issues and contribute to product development.
  • Ensure customer satisfaction by following up on issues until fully resolved.
  • Stay informed about product updates and industry trends to provide informed support.
    • Requirements

      • Fluency in Italian and English, both written and spoken.
      • Experience in technical support or customer service is preferred.
      • Strong understanding of IT systems and effective troubleshooting skills.
      • Excellent problemsolving abilities and attention to detail.
      • Strong communication and interpersonal skills, focusing on customer satisfaction.
      • Familiarity with CRM software and remote support tools is a plus.
      • Ability to work independently and handle multiple tasks efficiently.
        • Benefits

          1. Competitive Monthly Salary
          2. Monthly Performance Bonus
          3. Fully Paid Training
          4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
          5. Health Insurance
          6. Private Health Insurance
          7. 2 Extra Salaries Per Year
          8. And Much More...

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
ItalianEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Problem Solving
  • Social Skills
  • Time Management
  • Detail Oriented
  • Communication

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