Offer summary

Qualifications:

Bachelor's degree or equivalent academic background., Over 4 years of experience in B2B SaaS customer success., Strong focus on renewals, upselling, and product adoption., Tech-savvy with the ability to navigate complex SaaS platforms..

Key responsibilities:

Manage a large portfolio of approximately 100 accounts, ensuring successful onboarding and engagement.

Act as the main point of contact to proactively identify client needs and deliver value.

Develop strategies to maximize product utilization and customer outcomes.

Collaborate with cross-functional teams to tailor solutions and conduct quarterly business reviews.

Job description

Customer Success Manager | B2B SaaS

Location: Remote

FullTime | Competitive Salary + Benefits

Make an Impact as a Customer Success Manager!

Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities, this role is for you!

What Youll Do:

Manage a Large Portfolio Oversee ~100 accounts, ensuring clients are successfully onboarded and engaged throughout their journey.
Champion Customer Success Be the main point of contact, proactively identifying client needs and driving value.
Boost Product Adoption & Engagement Develop strategies that maximize utilization, helping customers see measurable outcomes.
Drive Growth & Renewals Identify upsell opportunities, manage renewals, and expand accounts in a way that benefits both the customer and the business.
Collaborate Across Teams Work closely with product, sales, and implementation teams to tailor solutions based on customer feedback.
Lead Strategic Reviews Conduct quarterly business reviews (QBRs) to assess customer health, set objectives, and ensure longterm success.