Wisconsin Provider Operations Coordinator WI Residents Only

Job Details

Level: Entry

Job Location: Platteville Office Platteville, WI

Position Type: Full Time

Education Level: High School

Salary Range: $14.00 $14.00 Hourly

Description

$14hour

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of wellknown brands through phone, social media, livechat, and email. We pride ourselves on our promotefromwithin culture, fostering communication, and creating an employeecentric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, andor data entry, we want to hear from you!

We are hiring remote positions for candidates in the state of Wisconsin. Pay rate: $14.00hour

RESPONSIBILITIES:

You will be responsible for handling inbound phone calls from our clients to assist them with their nonemergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges ensuring patients get to and from their medical appointments, safely and on time.

• Consult with customers to understand their needs and determine the best option.
• Have excellent verbal communication skills
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company
• Use excellent customer service skills to handle escalated customer interactions

• WORK ENVIRONMENT AND WORKSPACE:

  • Dedicated home office workspace, ideally a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (direct connection to your router)
  • Three power connections
  • No personal disruptions during scheduled hours (e.g., loud music, nonworkrelated phone calls, or other household members)
  • Continuous availability throughout your shift; flexibility to handle nonworkrelated tasks is not possible.

  • PREFERRED SKILLS:

    • Minimum of 2 years customer service experience in a call center environment
    • Experience supporting brand products and services
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    • High school diploma required; college education preferred
    • Experience with diagnosing and troubleshooting
    • Familiarity with supporting consumer products andor services.

    • TRAINING:

      • Product Training
      • Systems Training
      • Live Remote Training
      • 100% attendance required

      • SCHEDULE:

        • 8hour shift
        • Fulltime
        • Day shift
        • Monday to Friday
        • Schedules are assigned in the interview process and will remain as your permanent schedule

        • BENEFITS:

          • Health, dental, vision, and life insurance
          • 401(k)
          • Daily Pay
          • Employee assistance program
          • Gym membership subsidy
          • Referral Program

          • If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employers application process.

            Ready to make a difference? Apply today and join a team that values your skills and contributions!

            Qualifications