Influ2 is a B2B advertising platform built for real revenue impact. We help enterprise marketing and sales teams focus their efforts by targeting named buyers—specific individuals they actually want to close—not broad segments or anonymous accounts.

Over 100 enterprises and midmarket companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.

As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create winwin environments for all parties you work with will drive your success in this role.

What youll do:Be the voice of the customer: You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers business objectives and align them with Influ2s offerings.
Act as a trusted advisor: Build and maintain trustbased relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a goto resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices.
Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from midlevel members all the way up to C Suite.
Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement.
Demonstrate technical aptitude: You’ll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role.
Ensure timely delivery of the projects and milestones: You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.
Partner with Sales, Marketing, and Product Development teams: You will work closely with crossfunctional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success.
Participate in onsite customer visits: You’ll occasionally meet with customers onsite to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.

Experience:
3+ years in a Customer Success or Account Management role, ideally in a B2B SaaS environment.
Experience with retention metrics, including planning and forecasting renewals and expansions 6+ months in advance, understanding their impact on key metrics, preparing pricing proposals and contracts, and tracking personal retention performance.
Proven experience supporting USbased customers.
Handson experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).

Skills:
Advanced English is essential.
Strategic communication: You are not scared to challenge customers, ask the hard questions, or provide outofthebox solutions. You have experience talking with CSuite persona and clearly articulating value and ROI.
Customer insights and data fluency: You’re confident working with data to identify customer trends, measure performance, and turn client insights into actionable recommendations.
Creative thinking: You do more than solve customer problems; you see challenges as opportunities for customers’ growth and success. Your outofthebox thinking sets you apart as you address unique client issues and suggest process improvements.
Business acumen: Understanding the business landscape, industry trends, and competitive landscape can help you provide strategic guidance to customers. A good grasp of financial concepts and the ability to link customer success to business outcomes will set you up for success in this role.
Strong technical skills: As a product expert, you must understand how our customers can utilize Influ2’s product to their fullest potential.
Time management: Meetings, customer chats, team catchups, and various time zones. Its all about planning your day and setting priorities right.
Curiosity: Its about always wanting to learn. It helps you stay updated, understand clients better, and make the job more interesting.

At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesnt perfectly match our list, we would still be delighted to receive your application and learn more about you!
Whats in it for you?
Startup Environment. Influ2 has a flat organization without hierarchy in communication. Horizontal communication is encouraged, and everyones opinion is essential.
Working alongside a fastgrowing team of professionals distributed among ten countries, setting the new global B2B advertising standard, already adopted by Fortune 500 companies.
Flexible working environment when it comes to your schedule and location preference. We dont have fixed working hours. Choose where and when you work.
Progressive commission structure and performance bonuses.
Unlimited Vacation policy to ensure a healthy worklife balance.
Generous Parental Leave and other wellstructured PTO policies.

We’ve raised a total of $15 million in our Series A round, maintaining a cashpositive business for the past 18 months while achieving 50% growth.

Customer Success Manager

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