Enterprise Account Manager (India, Bangalore)

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Bachelor's degree from an accredited university, MBA is a plus., Over 7 years of experience managing enterprise B2B accounts in the technology sector., Strong technical understanding and experience collaborating with technical teams., Excellent communication, negotiation, and relationship-building skills..

Key responsibilities:

  • Manage and nurture client relationships through regular communication and meetings.
  • Monitor support tickets and resolve complex client issues.
  • Identify opportunities for upselling, cross-selling, and new business development within existing accounts.

Oxylabs.io logo
Oxylabs.io Scaleup https://oxylabs.io/
201 - 500 Employees
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Job description

Oxylabs is a marketleading proxy and web scraping solution provider driven by a mission to build a highly reliable, scalable, and lowcost cloud infrastructure platform for public web data gathering. Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe.

What’s in store for you: You’ll be solving challenges for toptier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.


WHAT YOULL DO:

Manage Client Relationships:
  • Client Engagement:
  • Engage with clients via channels like email, online meetings, etc. inform of updates, new features, and relevant information.
  • Proactively schedule regular calls with clients to discuss their needs, challenges, and feedback.
  • Attend meetings with key stakeholders, including engineers, product owners, and vendor managers, to maintain a strong relationship.

  • Ensure Ticket Resolution:
  • Monitor and prioritize client support tickets.
  • Utilize personal expertise to resolve complex issues and collaborate with the customer success team when necessary.

  • Analyze Client Portfolio Usage:
  • Regularly review and analyze clients productservice usage to understand patterns and trends.
  • Identify areas for optimization and improvement in line with client goals.

  • Fill in CRM (Customer Relationship Management):
  • Keep the CRM system updated with relevant client information, interactions, and agreements.
  • Document client preferences, key contacts, and any issues discussed during meetings.

  • Handle Billing and Invoices:
  • Review and verify that invoices are correctly issued in accordance with the agreedupon terms and services.
  • Ensure timely and accurate payment processing, coordinating with the finance team as needed.

  • Grow the Existing Client Base:
  • Define LongTerm Account Objectives:
  • Collaborate with clients to define and document longterm objectives and goals.
  • Create and regularly update account plans to align with these objectives.

  • Identify Upsell & CrossSell Opportunities:
  • Analyze client usage patterns to identify opportunities for upselling additional services or products.
  • Present and negotiate upsell and crosssell opportunities.

  • Develop and Close New Business:
  • Research and identify potential new business opportunities within the existing client base.
  • Work closely with the enterprise sales team to develop proposals and close deals.

  • Collaborate with Internal Stakeholders:
  • Act as the Voice of the Customer:
  • Collect and distill customer feedback to provide insights to internal teams.
  • Advocate for customer needs and preferences in internal discussions and decisionmaking.

  • Coordinate Internal Resources:
  • Collaborate with technical, support, and legal teams to address client requirements.
  • Ensure seamless communication and collaboration among internal teams to meet client goals.

  • Manage Renewals & Attrition Risk:
  • Negotiate and Execute Renewal Contracts:
  • Review existing contracts and negotiate renewal terms in alignment with customer goals.
  • Lead negotiations for new agreements and contract renewals with clients.
  • Ensure that all agreements are documented, signed, and up to date.

  • Proactively Manage Attrition Risk:
  • Regularly assess client satisfaction and identify accounts at risk of attrition.
  • Develop detailed action plans to address concerns, improve satisfaction, and mitigate attrition risks.


  • YOUR SKILLS AND EXPERIENCE:
  • Over 7 years of experience managing and upselling to strategic and enterprise B2B accounts in the technology sector. Experience in the SaaS industry is a plus.
  • Bachelors degree from an internationally accredited collegeuniversity; MBA degree is a plus
  • Eligible to travel to Europe and within India.
  • Strong technical acumen and passion for understanding our technology. Proven track record of collaborating with technical personas such as product owners, software engineers, CTOs.
  • Expertise in serving clients across tech industries including Marketing & Advertising, Travel & Hospitality, Ecommerce, Cybersecurity, and Financial services.
  • Empathetic, with strong acumen in building meaningful relationships with customers, including seniorlevel and Csuite executives.
  • Strong business acumen, along with excellent negotiation and objection handling skills.
  • Exceptional presentation, communication, and meeting facilitation skills in both English and Hindi.

  • WHAT WE OFFER:
  • Vacation days: 18 days per year. Plus, additional vacation days after working for a certain period of time;
  • Retirement Fund: Employees’ Provident Fund (EPF);
  • Learning & Development: Online Courses and Trainings;
  • Mental health apps;
  • Workation;
  • Travel costs & allowances for visiting clients: covered by the company;
  • Full remote environment;
  • Companysponsored tech.

  • OUR VALUES:
  • Transparency. At Oxylabs, we believe that transparency builds trust and fosters business relationships with our valued partners.
  • Security. Threats to security come in many forms, thus at Oxylabs, we go an extra mile to protect our own and business partners’ operations.
  • Quality. Quality and innovative products, accompanied by excellent customer service, are the key contribution to longterm business success.
  • Social Responsibility. Providing value to individuals and societies at large is at the core of Oxylabs’ business practices.

  • SALARY:
  • As per industry standard
    •

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    EnglishHindi
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementClient ServicesSmall Business SalesBusiness DevelopmentMicrosoft Dynamics CRMOvercoming ObjectionsCustomer Success ManagementCross-SellingUpsellingPresentation Training

    Other Skills

    • Negotiation
    • Technical Acumen
    • Relationship Building
    • Teamwork
    • Communication
    Are you interested?

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