Offer summary

Qualifications:

Experience as a Travel Concierge or similar customer service role., Advanced knowledge of flight booking management and airfares, including Sabre GDS., Fluent in English, both verbal and written., Familiarity with the travel industry and remote support tools..

Key responsibilities:

Respond promptly to customer inquiries via email, chat, and messaging apps.

Manage all aspects of travel bookings, including flights, hotels, and activities.

Resolve customer issues related to bookings to ensure a positive experience.

Assist customers in understanding platform features and escalate unresolved issues.

Job description

This is a remote position.

About Us

Founded in 2017 by a team of seasoned travel, fintech and blockchain industry experts, Travala.com has grown from a small start-up to the world’s leading crypto-native travel booking service trusted by thousands of customers worldwide as their preferred online travel agency.

At Travala.com, we connect travellers with one of the world’s largest selections of travel products, including over 2,200,000 accommodations, 600+ airlines, and more than 410,000 activities across 230 countries and territories. Plus, travellers can get up to 10% back in Bitcoin & AVA token rewards on every booking.

To further enhance our service for discerning clients, we offer Concierge.io, a personalized, premium travel booking service. Designed for high-net-worth individuals who use cryptocurrency, Concierge.io provides dedicated travel managers who deliver an unforgettable travel experience through impeccable, attentive, and discreet service.

We offer 100+ cryptocurrency and traditional payment options, providing our customers with unrivalled choice. Customers can book with confidence using our Best Price Guarantee and with the assurance that our 24/7 support team is there to provide assistance at any time.

By incorporating next-generation blockchain technology and tokenised loyalty rewards, Travala.com is creating a cutting-edge experience at the intersection of web3 and travel.

Job Overview

We are looking for a fully remote Travel Concierge Specialist, preferably based in the APAC region, to join our travel concierge and customer support team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service during both sales and after-sales processes. Your ability to communicate effectively and build trust with clients will help establish and maintain our reputation for outstanding customer support.

Key Responsibilities

As a Travel Concierge Specialist, you will:

Respond to customer enquiries promptly and accurately via email, live chat and Telegram/Whatsapp.
Manage all aspects of the travel booking process, assisting customers in making the best possible travel arrangements.
Resolve customer issues related to bookings, including flights, hotels, activities, and transfers, ensuring an unforgettable travel experience.
Identify customer needs and guide them through specific product features and platform functionalities.
Escalate unresolved queries to the appropriate support level and follow up to ensure customer issues are fully resolved.
Potentially work within EU/US time zones to support our global customer base.

Requirements

We are looking for candidates who have:

Experience as a Travel Concierge Consultant or in a similar customer service role.
Advanced experience in flight booking management and airfares (Sabre GDS knowledge is essential).
Fluent English communication skills, both verbal and written.
Familiarity with the travel industry.
Experience using helpdesk software and remote support tools.
Excellent communication, problem-solving, multitasking skills, and attention to detail.
Flexibility to work various shifts, including EU/US time zones.
A proactive and can-do attitude, with the ability to work independently and as part of a team.
An outgoing personality with strong organisational and motivational skills.
A results-oriented mindset and a passion for learning and adopting new tools and technologies to enhance the customer experience.

Desirable Requirements:

Understanding or experience with blockchain technology and distributed systems.
Prior experience working in luxury travel.

Benefits

Competitive income based on work experiences and individual capacity;
High-end working equipment with all peripherals necessary for comfortable work. All of our employees are equipped with MacBooks;
Access to the Smart Platinum tier on Travala.com to enjoy Travala Smart program’s exclusive discounts & rewards;
Learning & Development programs and sponsorship to support your personal development and professional growth;
Exposure to cutting-edge technologies such as Blockchain and Web3;
Be part of an innovative company at the forefront of blockchain-based travel;
Collaborate with a passionate, diverse, and international team;
Work in a fast-paced growing startup with a dynamic and professional working environment.