Offer summary

Qualifications:

2-4 years of experience in a client-facing role or agency., Strong communication and relationship management skills., Knowledge of marketing strategies, including web development, SEO, and PPC., Highly organized and proficient with project management tools like Wrike, Slack, and Google Workspace..

Key responsibilities:

Manage client relationships and serve as the main liaison.

Coordinate and oversee internal project tasks to ensure timely delivery.

Review deliverables for quality and alignment with client expectations.

Communicate project updates and performance reports to clients.

Job description

This is a remote position.

About the Company

The company is a full-service digital marketing agency in Omaha, helping local and national businesses grow through effective digital strategies. With over 50 years of combined experience, they pride themselves on becoming an extension of our clients' marketing teams while delivering measurable results.

About the Role

This company is looking for a proactive and detail-oriented Account & Project Manager to help drive outstanding client outcomes while keeping internal projects well-organized and on schedule. This hybrid role combines relationship management, strategic thinking, and workflow coordination. The ideal candidate will serve as the main liaison between clients and internal creative and marketing teams—ensuring everyone is aligned on priorities, timelines, and the overall purpose behind each initiative.

Responsibilities

Client Account Management

Act as the primary point of contact for an assigned portfolio of clients
Manage client relationships from onboarding through ongoing support and communication
Lead regular client check-ins, status updates, and deliverable reviews
Align project execution with each client’s goals and strategic priorities
Identify upsell or cross-sell opportunities and relay them to the sales or leadership team

Project Management

Translate marketing initiatives into actionable tasks with clear deadlines
Assign and oversee tasks across internal teams (e.g., advertising, content, design, development)
Monitor project progress using project management tools such as Wrike
Follow up with team members to ensure timely and high-quality delivery
Communicate project timelines, updates, and changes to clients clearly and proactively

Reporting & Quality Control

Review all deliverables to ensure accuracy, quality, and alignment with client expectations
Coordinate and share performance reports, highlighting successes and areas for improvement
Contribute to the ongoing improvement of internal workflows and execution processes

Key Success Metrics

Client satisfaction & retention (feedback, renewals, referrals)
On-time project delivery (% tasks completed on deadline)
Minimal revisions or rework due to missed expectations
Efficient communication across internal and external stakeholders

Requirements

2–4 years of experience in an agency or similar client-facing role
Proven ability to manage multiple client accounts, projects, and shifting priorities
Strong client communication and relationship management skills
Excellent written and verbal communication abilities
Solid understanding of marketing strategies and agency workflows, including web development, SEO, PPC, and branding
Highly organized and tech-savvy, with experience using tools such as Wrike (or similar platforms like ClickUp), Slack, and Google Workspace