Bachelor's degree or equivalent experience., Excellent written and verbal communication skills in English., Experience with content management systems (CMS)., Knowledge of HTML, CSS, and JavaScript is a plus..
Key responsibilities:
Design and develop clear knowledge articles to ensure compliance.
Optimize and update the knowledge base based on trends and analytics.
Identify patterns and pain points in the agent experience to improve resources.
Collaborate with teams to enhance content searchability and usability.
Report this Job
Help us maintain the quality of our job listings. If you find any issues
with this job post, please let us know. Select the reason you're reporting
this job:
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.
We call this Information for Good®—it’s our purpose, and what drives us every day.