Texas Electric Utility - Customer Service / Sales

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Texas (USA)

Offer summary

Qualifications:

Strong communication skills and customer service experience., Ability to analyze customer inquiries and provide appropriate solutions., Basic understanding of billing and payment processes., High school diploma or equivalent..

Key responsibilities:

  • Respond to customer billing inquiries and resolve issues.
  • Offer and explain home warranty solutions to customers.
  • Identify customer needs quickly and enroll them in suitable plans.
  • Handle payment deferrals and attempt to retain customers.

S & E Group LLC logo
S & E Group LLC
11 - 50 Employees
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Job description

This is a remote position.

Current Customer Scope of Services:
• Review, analyze and respond to customer billing inquiries
• Offer eligible customers home warranty solutions
• Resolve customer issues or questions
• Processing payment deferrals
• Attempt to save customers who may be moving, unhappy with
the plan or current rate
New Prospect Scope of Services:
• Quickly identify customer needs in first few minutes of the call to
offer the appropriate plan
• Accurately enroll the customer in the correct plan


Salary:

Contact S & E Group

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Billing InquiriesPayment Processing

Other Skills

  • Customer Service
  • Sales
  • Active Listening
  • Communication
  • Problem Solving
Are you interested?

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