Senior Customer Success Manager

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

At least 5 years of experience in a customer-facing role within a SaaS environment., Proven success managing enterprise accounts and driving retention and growth., Experience developing and implementing customer success playbooks., Strong strategic thinking and communication skills, with familiarity with CRM tools..

Key responsibilities:

  • Manage and expand relationships with enterprise clients like Shopify and Microsoft.
  • Drive activation, retention, and upsell initiatives for key accounts.
  • Act as a trusted advisor to senior customer stakeholders, aligning solutions with business goals.
  • Develop customer success playbooks and translate feedback into actionable insights.

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Blendbee Human Resources, Staffing & Recruiting Startup https://blendbee.kr/
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Job description

Key Responsibilities
  • Manage and grow strategic relationships with Reforges enterprise clients, including industry leaders like Shopify and Microsoft

  • Drive activation, retention, and upsell initiatives across key enterprise accounts

  • Act as a trusted advisor to senior customer stakeholders, aligning Reforge solutions to business goals

  • Develop and implement customer success playbooks grounded in first principles thinking

  • Translate customer feedback into actionable insights for Product and GTM teams

  • Collaborate crossfunctionally to influence roadmap and gotomarket strategy

  • Build scalable systems and documentation to support enterprise customer growth

  • Serve as the voice of the customer internally, advocating for longterm success metrics

    • Key Requirements
      • 5+ years of experience in a customerfacing role within a fastpaced SaaS environment

      • Proven track record managing enterpriselevel accounts and driving measurable outcomes (e.g., retention, expansion, NRR)

      • Experience building and operationalizing customer success playbooks in mature CS organizations

      • Strong strategic thinking and communication skills; able to simplify complex ideas

      • Familiarity with CRM and customer engagement tools (e.g., HubSpot, Iterable)

      • Comfortable working remotely and adapting to West Coast business hours

      • Selfstarter who thrives in ambiguity and can build from scratch

      • Preference for candidates with experience supporting largescale communities or productled growth models

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Strategic Thinking
  • Communication
  • Adaptability

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