Program Success Manager

Please Read Before Applying:

We ask that all applicants submit a tailored, personal cover letter as part of their application. Applications without a cover letter will not be considered.

We’re looking for proactive, detail-oriented professionals who want to build something meaningful. If you thrive in high-trust, ambiguous environments and want to help transform the broken mental health system — we’re excited to hear from you.

About the Role

Cabana is looking for a mission-aligned Program Success Manager to join our growing team. This is a full-time role focused on managing high-trust relationships with our partner organizations across health systems, payers, and public sector agencies. As a Program Success Manager, you’ll work directly with Cabana clients to ensure successful program delivery, monitor user engagement, and support the adoption of our services across complex organizations.

This role is part relationship manager, part operator, and part problem-solver. You’ll be the primary point of contact for a portfolio of clients, collaborating with internal teams across mental wellness, marketing, product, and operations to drive success.

We’re looking for someone who thrives in a fast-paced, high-trust environment where startup ambiguity is the norm — and rolling up your sleeves is part of the fun.

Responsibilities include:

• Serve as the day-to-day relationship lead for a portfolio of client wellbeing programs
• Support onboarding, launch coordination, and group facilitation alignment
• Monitor user engagement and surface risks or opportunities early
• Develop program-level insights and usage summaries to share with client stakeholders
• Drive internal collaboration with clinical, operations, and marketing teams
• Partner with clients to develop new workflows and engagement strategies
• Proactively promote member adoption and drive user growth within accounts
• Elevate feedback and product needs through internal delivery channels
• Support renewals and partner satisfaction, working closely with Cabana leadership
• Occasional travel to client sites (<15%) and annual corporate retreat

Requirements

• 3–5 years of relevant experience in program delivery, client success, or partnerships
• Experience managing enterprise accounts with multiple stakeholders or sites
• Experience in digital health, health insurance, behavioral health, or health tech is highly desirable
• Proven success launching or scaling a new program or service — builder mindset preferred
• Strong verbal and written communication skills
• Highly proactive — willing to go the extra mile, pick up the phone, raise flags early, and manage through ambiguity
• Experience in startup, nonprofit, or mission-driven environments a strong plus

You'll need to have:

• Strong and reliable internet bandwidth to support virtual meetings
• Maturity and drive to work independently and collaboratively across a remote team
• Commitment to Cabana’s purpose of fixing our broken mental healthcare system

Benefits

• Salary: $75,000-$95,000 plus performance based incentives, based on total related experience.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Personal & Public Holidays)
• Training & Development
• Work From Home