Onboarding Success Manager, Specialty

Manage customer expectations, scope, timeline and priorities, while ensuring project commitments are met

• Facilitate and coordinate project activities to ensure timely and successful completion

• • Lead a team of athenahealth resources to design futurestate workflows and guide customer change management initiatives

  • • Early risk identification, risk log maintenance and implement mitigation plans

    • • Communicate clearly (both verbally and in writing) with customers, athenahealth peers to ensure strategic alignment across teams

      • • Engage customer executive leadership on strategic topics and to report progress, risks, and mitigation strategies

        • • Consult with customers on product offerings and product golive launches as required

          • • Manage escalations effectively by collaborating with internal and external resources to ensure positive outcomes for both the customer and athenahealth

            • • Establish project governance to align with business objectives and support customer decisionmaking

              • 20% Organizational Leadership and Professional Development

                • Assist in the ongoing education and enablement for existing team members

                • • Participate in leadership sponsored initiatives and work as a Subject Matter Expert to drive internal outcomes

                  • • Encourage others to share lessons learned, be selfaware and maintain a continuous improvement attitude

                    • • Complete assigned product release training and internal professional development sessions as needed

                      • • Actively participate and lead team meetings, internal assignments, and customer meetings

                        • • Proactively seek and provide feedback to internal and external stakeholders

                          • • Proactively collaborate with cross functional and thirdparty partners to build relationships and deliver optimal results

                            • • Make continuous improvement a priority by leveraging experience in advanced project management principles

                              • Education & Experience Required

                                • Bachelor’s degree

                                • • 5+ years of overall professional experience, 3+ years Project Management experience required

                                  • • 3+ years of experience working in or with Specialty providers (Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic)

                                    • • Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint

                                      • • Ability to travel up to 50% depending on specialty

                                        • Knowledge & Skills

                                          • Excellent communication skills and effective networking with a broad base of internal and external constituents

                                          • • Effectively manage all stakeholders internally and externally for project alignment and success

                                            • • Maintains relationships across functions utilizing your network to broaden knowledge.

                                              • • Decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development

                                                • • Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.

                                                  • • Strong presentation skills with the ability to transfer knowledge to others and communicate to senior management and customers in laymens terms.

                                                    • • Proven project management experience in complex environments and be able to balance competing projects

                                                      • • Quickly Incorporates both positive and constructive feedback for selfimprovement

                                                        • • Must be a selfstarter with the ability to work independently and leverage resources to drive results within a virtual environment

                                                          • • Negotiate skillfully, and build consensus, uKnderstand the customers business objectives to drive consultative decision making

                                                            • Preferred Skills

                                                              • Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Certification

                                                              • • Healthcare Revenue Cycle Management Experience

                                                                • • Clinical KnowledgeExperience in Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic

                                                                  • • Proficiency in Salesforce

                                                                    • About athenahealth

                                                                      Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, highquality, and sustainable healthcare for all.

                                                                      Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and doers with unique knowledge, expertise, backgrounds, and perspectives. We unite as missiondriven problemsolvers with a deep desire to achieve our vision and make our time here count. Our awardwinning culture is built around shared values of inclusiveness, accountability, and support.

                                                                      Our DEI commitment: Our vision of accessible, highquality, and sustainable healthcare for all requires addressing the inequities that stand in the way. Thats one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

                                                                      What we can do for you:

                                                                      Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

                                                                      We also encourage a better worklife balance for athenistas with our flexibility. While we know inoffice collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, fulltime. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

                                                                      In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

                                                                      Learn more about our culture and benefits here: athenahealth.comcareers

                                                                      https:www.athenahealth.comcareersequalopportunity