Associate Customer Success Manager RethinkBH
Work set-up:
Full Remote
Experience:
Mid-level (2-5 years)
Offer summary
Qualifications:
Bachelor's degree in psychology, education, or a related field., Experience as an ABA tutor or therapist is highly preferred., Comfortable working with technology and conducting online demonstrations., Excellent communication and customer relationship management skills..Key responsibilities:
- Ensure customer retention and account growth by providing high-touch service.
- Identify and develop upsell and cross-sell opportunities within existing accounts.
- Manage and resolve customer issues efficiently, maintaining high satisfaction.
- Collaborate with product teams to support account growth and participate in regional conferences.
Job description
Rethink is the leading global provider of online researchbased resources to support individuals with developmental disabilities. Our behavioral health platform (http:RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our sales team!
- Meet and proactively drive to exceed quarterly and annual revenue targets.
- Identify account growth opportunities within an existing set of customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs.
- Drive to close upsellcrosssell opportunities by demonstrating understanding of current and longterm customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment.
- Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution.
- Oversee account metrics to anticipate customer issues and concerns.
- Resolve customer issues in an efficient and practical manner.
- Serve as a customer advocate internally to ensure support tickets are being addressed quickly.
- Collaborate with the product team on identifying future product development priorities to drive account growth.
- Manage customer satisfaction surveys and responses.
- Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.
- Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.
- Use GoToMeeting to conduct effective online meetings.
- Attend regional conferences (approximately six per year) to represent companies at booths, present case studies at events and meet with current customers.
- Track record of exceeding quota or showing significant annual year over year growth.
- Experience in behavioral health or special education is preferred.
- Excellent verbal and written communication skills.
- Strong customer relationship management skills.
- Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.
- Selfmotivated individual who thrives on doing a job well and has the initiative and drive to excel.
- Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.
- Proficiency with Microsoft Excel, Word, and PowerPoint applications.
- Experience using Salesforce.com is desirable.
- Bachelors degree in psychology, education or related field
- Must be comfortable working with technology and fluent in Microsoft Office
- Experience with special educationautismABA highly preferred
- Experience working with a SaaS (software) company highly preferred
Required profile
Experience
Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Self-Motivation
- Communication
- Problem Solving
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