Customer Success Manager (US)

Note: To be eligible for this role, you must be available to work across multiple U.S. time zones, with a primary focus on supporting clients in the East Coast and Central Time Zones.

About Deckard Technologies

Deckard Technologies is a GovTech data company helping local governments address residential propertyrelated challenges with a focus on compliance and tax collection. Founded in 2018, we operate globally with offices in the U.S., Colombia and Australia.

Trusted by over 400 jurisdictions worldwide, our scalable, costeffective products leverage patented processes and combine bestinclass data collection with intuitive, AIpowered solutions, transforming how local governments monitor and manage properties.

Joining us means you’ll be working with a diverse group of inspiring people from industry experts to extraordinary tech and data operations teams through to innovative product leaders in a down to earth and supportive culture.

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About the role

We’re looking for a Client Success Manager to join our U.S. team, specifically supporting clients in the Central and Eastern Time zones. This is a midlevel role ideal for someone who thrives in a highvolume, fastpaced environment, enjoys juggling multiple projects, and delivers exceptional service with a positive, solutionsfocused attitude.

As the primary point of contact for your assigned accounts, you’ll lead customers through onboarding, drive product adoption, manage renewals, and ensure clients are gaining full value from our platform. Success in this role requires strong organizational skills, clear and confident
communication, and the ability to balance competing priorities while providing outstanding support to both customers and internal stakeholders.

To be successful in the role you will need:

• 3–5 years in a customer success, account management, or project coordination role—SaaS or GovTech experience strongly preferred
• • Proven ability to manage multiple priorities and client needs simultaneously
  • • Strong project management skills and comfort working with deadlines across crossfunctional teams
    • • Confident, clear communicator—able to translate technical concepts into easytounderstand guidance
      • • Excellent communication, presentation, and interpersonal skills, with the ability to engage and educate customers effectively; includes experience in doing live technical and product demos in person andor on Zoom Teams.
        • • Experience managing a book of business and driving retention and satisfaction
          • • Act as the communication bridge between sales, clients
              and the Tech Team.
            • • Strong understanding of client success metrics and KPI management.
              • • Datadriven mindset with strong analytical skills and proficiency in CRMs (Hubspot, Salesforce)
                • • Bonus: An understanding of shortterm rental compliance, taxation andor municipal operations is a bonus but not required.
                    
                    
                    

                  • Compensation

                    • Competitive base Salary plus upsell commission

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                      Benefits

                      • Remotehybrid work in US
                      • • Supportive and familyfriendly work environment with flexible hours
                        • • A range of health and wellness benefits include EAP.

                          • If you’re interested in a role but don’t meet 100% of the requirements listed, we encourage you to apply anyway. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, medical conditions, disability, age or veteran status.