Customer Success Strategist West Coast US

About Syrup

🌍 In a world with deep supply chain disruptions, true omnichannel networks, and sustainabilityminded consumers, there is a need for nextgeneration inventory systems.

🍯 That’s why we are building Syrup, an AIpowered predictive software platform for inventory decisions in commerce. Our team of data scientists develops cuttingedge forecasting methodologies to deliver marketleading precision and accuracy. Merchandising and planning teams benefit from buying, allocation, and inventory balancing workflows that increase confidence and improve financial outcomes.

🚀 Our mission is to create a world where enterprises make the best use of their scarce physical resources and time, strengthened by infinite intelligence at every step in the value chain.

👔 Were backed by leading investors, including Accel and Googles AI fund (Gradient Ventures). Our customers range from industry legends to promising upstarts, including Gap, Abercrombie & Fitch, Salomon, Faherty, and Reformation, among others.

About The Role

As a Customer Success Strategist, youll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value from our algorithmic platform. We are 100% focused on turning customers into advocates for Syrup. Were looking for people who can blend technical understanding with relationship management, data storytelling with project execution. Youll navigate complex stakeholder environments while maintaining a deep understanding of our products technical capabilities. Were still building our foundation, so youll help shape how we deliver exceptional customer experiences at scale.

Were not just looking for a customer manager — were looking for a problem solver.

Someone who sees a complex customer challenge and feels a spark of excitement. Someone who finds joy in translating technical concepts into business value. Someone who knows that great customer success isnt just about relationship management — its about being the bridge between powerful technology and real business outcomes.

Were a company that believes in the intersection of technical understanding and human connection.

Youll be the trusted guide for our customers, helping them navigate our algorithmic platform, uncover insights, and transform how they make decisions.

Technical fluency and relationship skills are a must. Project management expertise is essential. Curiosity and creativity are nonnegotiable.

You Will:

• Serve as the trusted advisor for customers, bridging technical capabilities with business outcomes

• Lead new customer implementations with a structured approach to onboarding, training, and adoption

• Develop and execute customer success plans with clear technical implementation roadmaps

• Translate complex algorithmic concepts into meaningful business value for different stakeholders

• Create and analyze datadriven business reviews that demonstrate concrete ROI

• Proactively identify optimization opportunities in customer workflows

• Build relationships across multiple levels within customer organizations

• Track customer health metrics and develop strategies to improve adoption and satisfaction

• Collaborate with Product and Engineering teams to represent the voice of the customer

• You Have:

  • 4+ years in a customerfacing technical role

  • Comfort working with data in spreadsheets; SQL knowledge is a plus

  • Experience implementing or supporting technicalalgorithmic products

  • Strong project management skills with a track record of successful implementations

  • Ability to translate complex technical concepts into clear business language

  • Data analysis skills to extract insights and tell compelling stories with metrics

  • Excellent relationshipbuilding capabilities across different stakeholder levels

  • Problemsolving mindset with creativity to work within system constraints

  • Clear written and verbal communication skills for both technical and business audiences

  • Adaptability to thrive in a fastpaced, evolving environment

  • Experience working for a highgrowth startup (ideal but not required)

  • A drive for continuous improvement and a passion for customer success

  • What Makes This Role Different

    This isnt a traditional customer success position. Were looking for the rare combination of technical understanding, relationship management, problemsolving creativity, and project execution. Youll be part of defining how algorithmic intelligence transforms business operations, working directly with customers to unlock new possibilities. If youre excited by the challenge of making complex technology accessible and valuable, we want to talk to you.

    What We Offer

    Fun, friendly, respectful, collaborative, diverse, driven, missionoriented — that’s Syrup! Were a group of driven people who want to make a difference in the world by building gamechanging software. We care deeply about people, planet, and product. Concretely, we offer:

    • Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like.

    • Equity Compensation: We offer generous equity compensation for all our early employees.

    • Health, Dental, Vision: We offer generous health, vision, and dental benefits to our employees.

    • Generous PTO: Take all the time you need, whenever you need it.

    • Syrup Summits: We bring teams together every quarter for our Syrup summits. Previous locations: Barcelona, Tuscany, Madrid, Los Angeles, Nashville, Boston, New York.

    • We offer competitive base pay with the NYC salary range of $140,000 $175,000 base, and a similarly competitive range in other locations. Salary is commensurate with experience, generous earlystage equity package, and benefits including medicaldentalvision.